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Journey Platform Topics

View PDF Documents in Chrome

   Journey PlatformPreviously known as the Transact Platform.  |   Form Builder |  v5.0   This feature is related to v5.0.

This article provides up to date information on how to get PDF Forms and Adobe Reader working on your computer.

By default, Chrome uses a built-in PDF viewer to open PDFs. Google Chrome has a built-in PDF viewer enabled by default. When you click a PDF link on the web, the file opens directly in your browser window.

The following controls are available in the lower-right area of the browser window:

If you've disabled the built-in PDF viewer, Chrome will use Adobe Acrobat or Adobe Reader to display PDFs.


Adobe Reader runs inside Chrome as a NPAPI (Netscape Plugin API) plugin. Google is phasing out support for NPAPI plugins from the Chrome browser. Since April 2015 (Chrome 42) NPAPI plugins have been disabled by default. It is possible to re-enable them via an override however from September 2015 (Chrome 45) this override will be removed and NPAPI support will be permanently removed from Chrome.

To re-enable NPAPI:

  1. Enter: chrome://flags/#enable-npapi in the browser's address bar.
  2. Look for the following Enable NPAPI entry.
  3. Click Enable.
  4. Restart Chrome and then enter chrome://plugins/ in the browser's address bar.
  5. Look for the following Adobe Reader entry.
  6. Click Enable. This makes Adobe Reader the default PDF viewer inside your Chrome and consequently disables the Chrome PDF Viewer.

Alternatively, you can set any of the plugin Enterprise policies, such as EnabledPlugins or PluginsAllowedForUrls, which temporarily re-enable NPAPI support.

After NPAPI support is removed from Chrome, if you need to use Adobe Reader inside a browser, you must use another browser until a replacement plugin becomes available for Chrome.

If you have enabled both NPAPI support and either the Adobe Acrobat or Adobe Reader plugin, but you are still experiencing problems please follow the following steps.

First check if the issue is specific to Chrome. Try opening PDFs in another browser on your computer, such as Firefox. If you experience similar problems viewing PDFs in another browser, the issue is likely not related to Chrome, so you need to visit the Adobe support site for additional help.

Chrome Troubleshooting

If you are still having issues viewing PDFs and it is specific to Chrome, try the following solutions in the order that they arere listed:

1. Check for updates to chrome, Adobe Reader and Acrobat

  1. Checking for Chrome updates here.
  2. Check for Adobe Reader or Acrobat software updates here.

2. Check your Adobe Reader and Acrobat settings

Follow the instructions below to confirm that either Adobe Reader or Adobe Acrobat is configured to display PDFs in the browser.


Only one of the programs should be set to preview PDFs in the browser, not both.

  1. In either Adobe Acrobat or Reader, go to Edit > Preferences.
  2. Click Internet.
  3. Select the Preview PDF in browser or Display PDF in browser checkbox. If the checkbox is already selected, clear it, click OK, then go Preferences and select it again.
  4. Click OK.
  5. Follow the same steps in the other program, but make sure that the Preview PDF in browser checkbox is not selected.

3. Repair your Adobe Reader or Adobe Acrobat installation

  • In Adobe Reader, go to Help > Repair Adobe Reader Installation.
  • In Adobe Acrobat, go to Help > Repair Acrobat Installation.

4. Uninstall either Adobe Reader or Adobe Acrobat installation

If you have both Adobe Reader and Adobe Acrobat installed, they may conflict with each other. Try uninstalling one of the programs.


  1. Use the Add or Remove Programs function in your Windows Control Panel to remove either Adobe Reader and Acrobat from your computer.
  2. Restart your computer after you have completed uninstalling the program.


  1. Drag either Adobe Reader or Acrobat from the Applications folder to the Trash.
  2. Remove AdobePDFViewer.plugin from the Library > Internet Plug-Ins folder.

5. Uninstall and reinstall Adobe Reader or Acrobat

  1. Follow the steps from the section above to uninstall all versions of these programs.
  2. Visit http://www.adobe.com/downloads/ to reinstall the latest version of Adobe Acrobat or Reader.

Next, learn how to view PDF documents in Firefox.


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