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Customer Care Handbook

   Journey PlatformPreviously known as the Transact Platform.  |   All Personas |  v5.1 & Higher This feature is related to v5.1 and higher.

Message from our Vice President


Thank you for your trust in Temenos as your partner in your Digital Customer Acquisition Journey. We are honored to be part of your business.

The Customer Care Team’s sole focus is your success in achieving your business goals.

Our passion is to remove roadblocks and other challenges on your journey. We intend to always be there when you need us and be your trusted advisor.

This guide is designed to provide information about our Customer Care Team, policies, procedures, and processes.

We continuously work on improving our services.

I encourage you to engage with the Customer Care leadership team as we value your comments and feedback.

Olivier Biscaldi, Vice President Global Customer Care