Work Space

   Journey Manager (JM) Previously known as Transact Manager (TM). |   System Manager / DevOps |  5.1 & Higher This feature is related to 5.1 and higher.

Manager comes with a Work Space web application deployed as a specialized form space, which allows users and business staff to perform the following actions:

  • Work with tasks and collaboration jobs
  • Complete and review forms
  • Access draft and saved forms
  • Provide help desk support

Usually, a form is hosted as an unsecured page on the form space. An anonymous user must provide an email address when filling the form. Manager relies on this email to send status updates and saved transactions, and assign tasks back to the user. Additionally, one of the form fields can be used to provide a security challenge question, which the user must enter to open a saved form or anonymous task created by a collaboration job. However, Work Space can be configured to apply various user authentication flows, including 2FATwo-factor authentication (2FA), sometimes referred to as two-step verification or dual factor authentication, is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication (SFA), in which the user provides only one factor -- typically a password or passcode. Two-factor authentication methods rely on users providing a password as well as a second factor, usually either a security token or a biometric factor like a fingerprint or facial scan., to strengthen its security. In this case, you need to log in to use the web application.

Work Space provides users with the following views:

  • Home is the Work Space dashboard.
  • Forms allows you to find and select from the list of available forms.
  • Tasks allows you to complete your outstanding forms and tasks.
  • History provides you with the history view of forms you have submitted and their processing status.
  • Reviews allows you to search for review and approval collaboration jobs.
  • Help Desk allows you to search for forms saved or completed by your customers.
  • Account allows you to edit your account settings and change your password.

Some views are only shown to users with certain roles and privileges, see each view's documentation for details.

Work Space is generally used for dealing with authenticated user transactions, but it also supports unauthenticated anonymous transactions. These permissions must be configured in Manager.

You should configure the group's permission to edit tasks, claim, assign and return them to a group in order to start using Work Space. Manager provides several authenticated user roles for the Work Space portal.


You should use the Work Spaces instead.

Next, learn how to configure work space properties.