Alert Groups

   Journey Manager (JM) Previously known as Transact Manager (TM).  |    System Manager / DevOps  |  v5.1 & Higher This feature is related to v5.1 and higher.

Manager uses several predefined alert groups to notify relevant users, such as operations, of various important events and operation errors, which require their attention.

The predefined alert groups are:

  • Receive Delivery Escalation Alerts - submissions with secure email delivery have not been acknowledged after a certain period of time. Scheduled Job = Delivery Escalation, Context = Transaction Organization Users and Global Users. Users who receive alerts when a transaction delivered by secure email has not been acknowledged yet.
  • Receive Outstanding Payment Alerts - there is a submission with an outstanding payment for their organization. This group is relevant only if administrators want to monitor submissions that are abandoned at the payment stage and contact an applicant to provide support. Event = Scheduled Job = Payment Reminder, Context = Users in group and their scope including global users. Event = Fraud and Duplicate Payment Detection, Context = Transaction. Users who receive email alerts reporting transactions that appear to have been abandoned at the payment stage.
  • Receive Promotion Alerts - sends alert emails when a form is promoted. Event = Form promoted, Context = Form Organization Users and Global Users. User to notify when a form belonging to their organization is promoted.
  • Receive System Alerts - the system monitoring jobs find what important system activities are impacted. Event = Internal Exception Raised, Context = Global. Users who will be notified when the System Monitoring job finds that important system jobs are impacted.
  • Receive Submission Updates - a submission processing status has been updated. This group is relevant only to form users, but not administrators. Event = WebService Call = FormsServerWebService::UpdateProcessingStatus, Context = Transaction User. Users who will be notified when the processing status for a submission they have made has been updated. This group is relevant only to space users, not administrators.
  • Receive System Alerts - Delivery - submission delivery fails. Event = Exception during delivery, Context = Transaction Organization Users but NOT Global User who are not part of the Organization. Users who will be notified when submission delivery fails.
  • Receive System Alerts - Receipts - submission receipt generation fails. Event = Exception during receipt generation, Context = Transaction Organization Users but NOT Global User who are not part of the Organization. Users who will be notified when submission receipt generation fails.
  • Receive User Account Creation Alerts - a user has self-registered, creating a user account on a form space. Event = Account Creation, Context = All Users in Group but NOT Organization Specific. Users who will be notified when a user has applied for an account on a user space.
Note

You can't change or delete these predefined groups, but you can create custom alert groups.

The notification is done via emails, so a user will receive an email message for each event from each subscribed alert group. This might generate a significant number of emails if a user is assigned to many alert groups. In this case, the user should review the assigned groups and revoke some of them.

Next, learn about form groups.