×

    Filters

    Didn't find what you were looking for?

    Extend your Search in Community

    Questions?

    We're always happy to help with questions you might have. Contact Us

Results

Collaboration Jobs View Overview

   Journey Analytics Previously known as Transact Insights.  |   Analytics |   v18.11 This feature was introduced in v18.11.

The Collaboration Jobs View, introduced in 18.11, is available from Journey Analytics 18.11 onwards. The analytical workflows displayed are built using pre-configured Collaboration Jobs in Manager.

The Collaboration Jobs View uses a node graph to represent the Collaboration Job workflow, and provides a view into key metrics at the job, step, action, section and field level.

Important:

  • Each node in the collaboration job graph represents a step configured in the Collaboration Job in Manager
  • At each step, the number of transactions who reached this point in the journey are shown as a percentage.
  • Also, the number of transactions who reached this step, and dropped out of the application, are shown as a percentage.
  • Additional statistics are presented to the side when a step is selected.
  • You can also dive into the step details by clicking within the step details.
  • For steps that include customer interactions like forms or applications, you can also further navigate into the Field Analysis, Dropoff, and User Journey Views.

Collaboration Job View

Configuration

Pre-configuration in Manager and Maestro, to define the characteristics of the collaboration job, is required for the job to display in this view.

Enable Journey Analytics Collab Job Event collection

Assuming you already have a functioning collaboration job, the only configuration required to capture Journey Analytics events is to set a single parameter on the job service definition: insightsEnabled = true.

Video

Watch the video for an introduction to the new Collab Jobs View.

Next, learn about Using the Collab Jobs View.