Custom Reports View - Duration Summary

   Journey Analytics Previously known as Transact Insights.  |   Analytics User |   Latest Version Latest version 21.05.0 cloud hosted.

Use this table to compare and sort Best, Worst, Avg. and Median time taken to complete each selected form version.

Configuration

  • No configuration options.

Example Analysis

In the example screenshot, multiple versions are selected via the Scope Selector, duration data for each version is listed separately. Key takeaways are:

  • DAO - 1.17.12 form version takes less time for most users to complete, as per the Best, Avg. and Median durations.
  • At the same time, DAO - 1.17.12 form version also has the longest duration for any version, 3 hours 30 minutes and 4 seconds.

When optimizing the user experience with each new form version, best practice is to reduce the time users take to complete the application because longer journeys typically lead to higher abandonment rates. On the face of it, each new version has an improved time to complete, even though this latest version encountered the worst duration.