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Field Analysis View

   Journey Analytics Previously known as Transact Insights.  |   Analytics  |  v5.1 & Higher This feature is related to v5.1 and higher. |   Updated in v18.11 This feature was updated in v18.11.

The Journey Analytics Field Analysis View displays detailed field-level statistics for each section of the application being analyzed. It also helps to identify abandonment hotspots by aggregating all field level behavioral data for all transactions during the selected time frame.

 |   v18.05 & Earlier This feature is related to v18.05 and earlier.

In v18.05 the field-level statistics can be accessed from the Section Level Completion Chart in the Dropoff View by clicking in a section column of the chart, or a section row in the table.

 |   v18.11 & Higher This feature is related to v18.11 and higher.

To display the Field Analysis View in v18.11:

  1. Select Field Analysis from the Feature Navigation Panel.
  2. Select the application and time period to analyze.
  3. Note

    Only one version of an application can be selected at a time in the Field Analysis View.

  4. Select the required Field Analysis View options to filter the data to display.
  5. The Field Analysis View displays.
Click on images to expand and reduce
v18.11 onwards v18.05 and earlier

Components of the Field Analysis View

The Field Analysis View contains the following components:

  • Application and time frame
  • Field Analysis View options
  • Section Summary details
  • List of fields in the section
Application and time frame

Use to select the application and time frame to analyze.

Field Analysis View options

These options are used to display the required data.

Use Section to select a section, or All Sections, to analyze all fields in all sections of the application.

Use Metric to select different statuses of the applications to analyze, such as Keystrokes, Abandoned or Completed.

Use Sort by to sort by either:

  • Natural Sequence - the order in which the fields appear in the application.
  • Lowest to Highest - based on the selected metric and its score.
  • Highest to Lowest - based on the selected metric and its score.

Use Display by to display the data by field label or field path.

Section Summary details

The Section Summary details displays a summary of the statistics for the section you selected.

Use Section to select another section of the application to analyze.

List of fields in the section

The statistics for each field in the section are displayed in separate rows.

In each row you will find:

Statistic Description
Field name. This can be displayed as either the field label or field path.
Total number of transactions that match the metric selected, such as Abandoned. This number is also expressed as a percentage for abandonments, field error rates and completion rate.

Completion rate. This is expressed as a percentage of the total number of field commencements. Field commencements are recorded only if the field is touched by a user.

Average number of times a field error occurred, and includes validation and mandatory errors. This is expressed as a percentage of the total number of field commencements. Field commencements are recorded only if the field is touched by a user.

Median time in seconds it took to complete the field.

Average number of times the field help was used.

Median number of keystrokes used to complete the field.

Examples

Select Keystrokes from the Metric option to view a detailed keystroke analysis of each field in the section selected.

Note that for some fields, keystroke values may be zero, for example:

  • A field called Title will result in zero if the user selects the title using a radio button, as no keystrokes are recorded for this type of field.
  • A field that uses an auto-fill function, as no keystrokes are recorded for this type of field, as the user is not required to enter anything into the field.
Field Analysis Example - Keystrokes

Field Analysis Example - Abandoned

Field Analysis Example - Completed

Export 

 |   v18.05 & Earlier This feature is related to v18.05 and earlier.

Click on the Export button to download the displayed data into a CSV file for further analysis. 

The CSV file will be located in the default download folder set for the browser. All filters that are applied to the current view are also applied to the exported data.

Export Example

 |   v18.11 & Higher This feature is related to v18.11 and higher.

V18.11 does not include an Export button as there is a new Data Export View available from the Feature Navigation Panel, which has been purpose built for filtering the field level statistics and downloading the raw data into a CSV file for further analysis.