Timeline View

   Journey Analytics Previously known as Transact Insights.  |   Analytics User |   Latest Version Latest version 21.05.0 cloud hosted.

The Journey Analytics Timeline View displays the following data for transactions that started within the selected scope:

  • Overview of all transactions in a bar chart.
  • The number of transactions that were bounced, started, abandoned or completed.
  • The median time taken for each transaction to be completed.

To display the Timeline View:

  1. Select Timeline from the Navigation Panel.
  2. Select the application and time period to analyze.
  3. Select the timeline metric tab you want to analyze.
  4. The Timeline View displays.

Timeline View options

The Timeline View contains the following options:

  • Metric Tabs to select the metric that you want to analyze.
  • Aggregation dropdown to set the blocks of time the chart will be broken up by.
  • Split By dropdown for you to split the results based on a browser, device, application version, operating system or space (not applicable for All Transaction).
Metric
Metric Description

All Transaction

Displays an overview of all transactions that occurred during the selected time period using a bar chart.

Bounced Transaction

Displays the number of transactions that were bounced during the selected time period.

Bounced transactions occur when an application (designed in Maestro, Composer or Open UX) is opened but closed before generating a start transaction event (user clicking or entering input into a field).

Started Transaction

Displays the number of transactions started during the selected time period.

A transaction start event occurs when at least one text/number field is typed-in or at least one checkbox/drop down is clicked by the user.

Abandoned Transaction

Displays the number of transactions that were abandoned during the selected time period.

Abandoned transactions occur when a transaction has one start event but the application is closed before it is completed and the user never returns to complete the transaction.

Completed Transaction

Displays the number of transactions that were completed during the selected time period.

Transaction may have started but this metric represents when a user completes all mandatory fields and clicks submit.

Completion Rate

Displays the completion rate of the transactions during the selected time period.

Median Time

Displays the median time taken to be completed by each transaction during the selected time period.

Aggregation

The Timeline View allows you to set the aggregation. The aggregation will break the graph up into blocks of either minutes, hours, days or weeks. For example, if your set time period is Last Month, you then have the choice to aggregate the data by days, weeks or fortnightly. For each Scope Selector time period, there are several aggregations available for you to choose from. See the aggregation options available below.'  

Time Period Aggregation options

Today

15 minutes, 30 minutes, 1 hour, 4 hours

Yesterday

15 minutes, 30 minutes, 1 hour, 4 hours

Last Week

4 hours, 1 day

Last Fortnight

4 hours, 1 day

Last Month

1 day, 1 week, 2 weeks

Last Quarter

1 day, 1 week, 2 weeks, 30 days

Last Year

1 week, 2 weeks, 30 days, 90 days, 180 days

Custom

Variable depending on Time Frame Selection

The Aggregation that you select will depend on the time frame you are analyzing. For instance, it makes sense to aggregate a 1-day period by 15-minute time periods, but for a period of 1 year, an Aggregated By value of 30 days (1 month) makes more sense.

Split By

The Split By dropdown allows you to split the results based on a browser, device, application version, operating system or space (not applicable for All Transaction).

Classes available
Split By Classes available

Browser

Chrome, Firefox, Safari, Internet Explorer, Microsoft Edge

Device Type

Mobile Phone, Tablet, Desktop

Application

This option splits the results by application (Form) and version.

Operating System

Android, iOS, Windows, MacOS X, Linux

Space

Selected Space from the Global Filters

Timeline View components

The Timeline View contains the following data visualization components:

  • Timeline Chart
  • Timeline Table
Timeline Chart

The Timeline chart plots the selected metric against the selected time period. Alongside the chart is a legend that indicates what each of the colors represents.

Timeline Table

The Timeline Table displays an overview of transaction statistics for the selected application/s. Each row of the table represents one application.

The following statistics are presented in the Timeline Table:

  • All Transactions started
  • All Bounced Transactions
  • Transactions Completed
  • Transaction Completion Rates
  • Median Times
  • Average Sessions

Export 

The screenshot does not include an Export button as there is a new Export View available from the Navigation Panel, which has been purpose built for filtering the required data and downloading a CSV file for further analysis.

Click on the Export button to download the displayed data into a CSV file for further analysis. 

The CSV file will be located in the default download folder set for the browser. All filters that are applied to the current view are also applied to the exported data.

Next Steps...

Learn about Dropoff View and how users interact with sections of an application.