Previously known as Transact Insights. |
Analytics | v5.1 & Higher
This feature is related to v5.1 and higher. | Updated in v18.11
This feature was updated in v18.11.
When you have successfully logged into Journey Analytics, the Journey Analytics User Interface is displayed.
Depending on the version of your Journey Manager environment, customers on 18.05 and earlier will see the original user interface (called the Dashboard), or customers on 18.11 or later, the new refreshed user interface (called the Visualizer) will display, presenting all the same Journey Analytics analytical views, and functionality remains the same. For this reason both versions of the screens are shown in this documentation.
Both User Interfaces contain the following sections:
To still use the original Dashboard UI on v18.11 use: https://<Journey Analytics environment>/insights/secure/dashboard
The Banner section at the top of the Journey Analytics User Interface displays the Insights logo, Journey Analytics version, current date and time, Preferences and Logout.
This feature was introduced in v18.11.
In v18.11 the banner also displays the time of the Last Analysis, which is date and time the Journey Analytics data was last consolidated and updated, and typically runs hourly.
In v18.11 the Timezone was also moved out of Preferences onto the banner, however the functionality is the same.
Select the Preferences option in the Banner to do things such as change your current time zone, apply a blacklist filter and whitelist segments.
Feature Navigation Panel
Journey Analytics does not store any of the transactional data entered by users into customer applications, but it does store information about the user behavior in the application. This behavioral data is stored and used to populate all the Journey Analytics analytics views, such as the Dashboard, Dropoff, Field Analysis, Timeline, User Journey, Collaboration Jobs and Data Export Views.
The Analytics view is the main section of the Journey Analytics User Interface, and by default, the Dashboard View will display.
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v18.05 and earlier
The Feature Navigation Panel allows you to select the following analytics views:
The Analytics views are selected from the Feature Navigation Panel. Note that when navigating across different views, the selected Global filters, time period and the selected applications, will carry across.
Select Dashboard, which is also the homepage, to display:
An overview of transactions associated with the selected applications for a selected time period.
The Dashboard is made up of the following tiles; Completion Statistics and History, Field Statistics, Activity Statistics, today's current activity, and Device Distribution.
An analysis of one User Journey for a selected time period.
An easy to follow diagram of the journey undertaken by users during the application process. It illustrates the different user journey paths taken through the application by the users.
Any pre-configured customized milestones as nodes on the user journey to show how many users reached those milestones and how long it took users to reach them.
Any pre-configured segmentation charts to perform segmentation analysis on a group of users (who reached the milestone) based on the data sent by the Segment APIs from the application form or Journey Manager.
| v18.11 & Higher
This feature is related to v18.11 and higher.
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