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About Documentation

Welcome to the Temenos Journey Platform documentation!

This page is to help you start using our documentation website so you can easily find the wealth of information on all our Temenos Journey Platform products.

We have written our documentation in an intuitive way, but it's worth a bit of your time to become familiar with the documentation layout and a few specific features.


The documentation is organized as self-contained topicsTopic-based authoring is a modular approach to content creation where content is structured around topics that can be mixed and reused in different contexts. designed to minimize repetition across pages and ensure there's a single source of truth for every concept and feature.

Every topic begins with a title that lets you know what you're looking at. Links between topics let you jump straight to related content. Many topics include a row of badges above the content that provide information about the topic, including:

  • Products the topic relates to
  • Personas the topic is relevant for
  • Product versions the topic is compatible with

For example, looking at the topic below you can see that the Maestro Libraries Overview topic relates to the Maestro product, is relevant for Form Builders, and has been updated with content for Maestro v18.05.

Documentation Structure

We love to see you reading and searching our documentation. We continuously add, update and enhance its content, so there is more for you to read and search. To make it easier for you to navigate our content, we have tailored it to certain personas related to how you use the Journey platform. Read understanding personas to find out what your Journey persona is.

Product Versions

This documentation covers all Journey platform products including their different versions. We have written it in such a way to make it version agnostic, meaning all users have access to the same content regardless of the product version they use. When there is a product or feature difference between versions, it is noted within the documentation. This allows the number of versions of each topic to be minimized, which reduces duplication of content that doesn't change from one version to the next, and makes it easier for you to find what you need. The topic layout is designed to make it clear which product versions the topic relates to. Each topic has a version badge identifying the product versions in which the topic was most recently updated. For example, the Maestro Libraries Overview topic above was updated for Maestro v18.05.

Our documentation is intended to describe the most recent version of the Journey platform. Any version-specific content prior to the most recent version will be identified either at the topic level, using badges as described above, or inline.


There are a number of ways that you can find the information you need - you can use the documentation search, view one of the persona or feature user paths, or browse the topics index.

At the top of the page, the menu bar provides quick access to top-level sections of the documentation.

On the left side of the page, the topics menu provides a table of contents for all topics in the documentation. There's a lot of topics listed here, but you can expand or collapse each section to control what's displayed.

Each topic has the Copy Url button that allows you to copy the topic's Url, so you can share the page via social networks or email.

The tool bar also includes a Back button that returns you to the previous page and buttons that allow you to copy the URL of this topic.

The search feature is the most flexible way to find what you need. Type what you're looking for in the Search box and press Enter to search everywhere on our documentation and community web sites.

From the search results page, you can limit your search to just the documentation or community web site.

By default, the search looks for information on our documentation web site, so click community to add it to the search. The origin of each topic is shown in the search list, so you will know whether it belongs to the documentation or community web site.

On the left side of the page, the Quick Menu provides direct access to some common locations, including the forums, blogs, and how-to articles on the community web site, the e-Learning and support web sites, and the home page of the Journey documentation.

Links to these locations, along with others, are also available in the page footer, as shown below.

Your Feedback

Every page has a Feedback button that makes it easy to provide feedback about how we can improve the content.

To provide feedback:

  1. Click Feedback.
  2. Select a rating.
  3. Type your comments in the text field that appears.
  4. Optionally, click the icon in the bottom-left corner of the text field to highlight an area of the screen. This is useful if there's a specific issue you'd like to show us.
  5. Click Send.

What's Next?

Now, we would like to invite you to learn about customer journeys you can create with our Journey platform. Read Temenos Journey platform overview to get you started!