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Welcome to the Temenos Journey Platform Documentation!

   Journey PlatformPreviously known as the Transact Platform.  |   All Personas |  v5.1 & Higher This feature is related to v5.1 and higher.

We are here to help you start using our documentation website in the most efficient way so you can quickly and easily find the wealth of information on all our Temenos Journey platform products. We have written our documentation in an intuitive way, but it's worth a few minutes of your time to become familiar with the documentation layout and important features of the website, such as the search, the TOC, the quick menu, and the navigation bar.


If you are our existing customer and you are looking for your favorite article as it was published at https://support.avoka.com/kb, read moving away from the Confluence Knowledge Base documentation first.


The documentation is written and organized as self-contained topicsTopic-based authoring is a modular approach to content creation where content is structured around topics that can be mixed and reused in different contexts. designed to minimize repetition across pages and ensure there's a single source of truth for every concept and feature.

Every topic begins with a title that lets you know what you're looking at. Links between topics let you jump straight to related content. Many topics include a row of badges, located above the content, that provide information about the topic, including:

For example, the topic below - the Maestro Libraries Overview - relates to the Maestro product, is relevant for Form Builders, and has been updated with content for Maestro v18.05.

We continuously add, update and enhance its content, so there is more for you to read and search. To make it easier for you to navigate our content, we have tailored it to certain personas related to how you use the Journey platform. Read understanding personas to find out what your Journey persona is.

This documentation covers all Journey platform products including their different versions. We have written it in such a way to make it version agnostic, meaning all users have access to the same content regardless of the product version they use. When there is a product or feature difference between versions, it is noted within the documentation. This allows the number of versions of each topic to be minimized, which reduces duplication of content that doesn't change from one version to the next, and makes it easier for you to find what you need. The topic layout is designed to make it clear which product versions the topic relates to. Each topic has a version badge identifying the product versions in which the topic was most recently updated. For example, the Maestro Libraries Overview topic above was updated for Maestro v18.05.

Our documentation is intended to describe the most recent version of the Journey platform. Any version-specific content prior to the most recent version will be identified either at the topic level, using badges as described above, or inline.

Each topic has the Copy Url button that allows you to copy the topic's Url, so you can share the page via social networks or email.


We believe that searching our documentation is the fastest and most flexible way to navigate its content to find what you need. When you open our home page, the search is right there and ready to go.

Click in the search box and start typing what you're looking for, for example, maestro overview. As you type, the search will list the matching results, so you can stop when you see the match and click the link to read the article.

Each search match displays a topic title, a paragraph where the search keyword or phrase is found, and the URL of the topic.

It's common that the search returns many pages of results, so you need to scroll through the page to look for the exact match and use the pagination at the bottom of the search window to go to the next page. For example, click 2 to go to the second page of the search results.

The search output can be overwhelming at times, especially if you're not sure what you're looking for. In this case, you can narrow the search result by selecting one or several filters from the Filters box. Filters represent our products. For example, you should click the Maestro filter to show only articles related to Journey Maestro product.

Every page of our documentation has a search bar in the top right corner, so you are never far away from it. Type your search query in the box or select one from the previous searches and press Enter.

When you search for API related content, the found results are shown slightly different to the standard JavaDoc search. This is due to the fact we use a different search engine and our company styles.

If you can't find anything in our documentation, click Community to search for your answers there.

The community search works in a similar fashion as our documentation search and you can filter its results as well.


There are a number of ways that you can find the information you need - you can use the documentation search, view one of the persona or feature user paths, or browse the topics index.

At the top of the page, the menu bar provides quick access to top-level sections of the documentation.


On the left side of the page, the topics menu provides a table of contents for all topics in the documentation. There's a lot of topics listed here, but you can expand or collapse each section to control what's displayed.

Quick Menu

On the left side of the page, the Quick Menu provides direct access to some common locations, including the forums, blogs, and how-to articles on the community web site, the e-Learning and support web sites, and the home page of the Journey documentation.

Links to these locations, along with others, are also available in the page footer, as shown below.

Your Feedback

Every page has a Feedback button that makes it easy to provide feedback about how we can improve the content.

To provide feedback:

  1. Click Feedback.
  2. Select a rating.
  3. Type your comments in the text field that appears.
  4. Optionally, click the icon in the bottom-left corner of the text field to highlight an area of the screen. This is useful if there's a specific issue you'd like to show us.
  5. Click Send.

What's Next?

Now, we would like to invite you to learn about customer journeys you can create with our Journey platform. Read Temenos Journey platform overview to get you started!