Welcome to the Temenos Journey Platform Documentation!

   Journey PlatformPreviously known as the Transact Platform.  |   All Personas |  5.1 & Higher This feature is related to 5.1 and higher.

We are here to help you start using our documentation website in the most efficient way so you can quickly and easily find the wealth of information on all our Temenos Journey platform products. We have written our documentation in an intuitive way, but it's worth a few minutes of your time to become familiar with the documentation layout and important features of the website, such as:


We use topicsTopic-based authoring is a modular approach to content creation where content is structured around topics that can be mixed and reused in different contexts. to write and organize our documentation. Each topic is a self-contained article describing a particular concept or a procedure that can stand on its own and give enough information to a reader as well as provide links to another related topic to provide a learning path. A topic is designed to minimize repetition across pages and ensure there's a single source of truth for every concept and feature.


Every topic begins with a title that lets you know what you're looking at. Links between topics let you jump straight to related content. Most topics include a row of badges, located above the content, that provide information about the topic, including:

  • Product the topic relates to. Usually a topic describes one product, but sometimes it can cover several, for example, Manager and Maestro.
  • Persona the topic is relevant for. It helps identify reading audience and create various learning paths.
  • Product version the topic is compatible with and whether a feature described in this topic was created, updated or removed.

For example, the topic below - the Maestro Libraries Overview - relates to the Maestro product, is relevant for Form Builders, and has been updated with content for Maestro v18.05.

We continuously add, update and enhance its content, so there is more for you to read and search. To make it easier for you to navigate our content, we have tailored it to certain personas related to how you use the Journey platform. Read understanding personas to find out what your Journey persona is.

Version agnostic content

This documentation covers all Journey platform products including their different versions. We have written it in such a way to make it version agnostic, meaning all users have access to the same content regardless of the product version they use. When there is a product or feature difference between versions, it is noted within the documentation. This allows the number of versions of each topic to be minimized, which reduces duplication of content that doesn't change from one version to the next, and makes it easier for you to find what you need. The topic layout is designed to make it clear which product versions the topic relates to. Each topic has a version badge identifying the product versions in which the topic was most recently updated. For example, the Maestro Libraries Overview topic above was updated for Maestro v18.05.

Our documentation is intended to describe the most recent version of the Journey platform. Any version-specific content prior to the most recent version will be identified either at the topic level, using badges as described above, or inline.

Copy URL button

Each topic has the Copy Url button that allows you to copy the topic's Url, so you can share the page via social networks or email.

Documentation Navigation Options


We believe that searching our documentation is the fastest and most flexible way to navigate its content to find what you need. When you open our home page, the search is right there and ready to go.

Click in the Search button and start typing what you're looking for, for example, maestro overview. As you type, the search will list the matching results, so you can stop when you see the match and click the link to read a topic.

Each search match displays a topic title, a paragraph where the search keyword or phrase is found, and the URL of the topic.

It's common that the search returns many pages of results, so you need to scroll through the page to look for the exact match and use the pagination at the bottom of the search window to go to the next page. For example, click 2 to go to the second page of the search results.

Search filters

The search output can be overwhelming at times, especially if you're not sure what you're looking for. In this case, you can narrow the search result by selecting one or several filters from the Filters box. Filters represent our products. For example, you should click the Maestro filter to show only articles related to Journey Maestro product.

Every page of our documentation has a search bar in the top right corner, so you are never far away from it. Type your search query in the box or select one from the previous searches and press Enter.

If you can't find what you're looking for in our documentation, click Resources (top-right corner) to continue searching there. The resources search works similarly to the documentation search, and you can filter its results as well.

Google Search

You can also search our Journey Platform documentation straight from Google! Google indexes the docs.avoka.com website every now and then, so all you need to do is to run a query like this site:docs.avoka.com "whatever you are looking for" from your browser. You can do the same for the resources website.

Navigation Bar

There are a number of ways that you can find the information you need - you can use the documentation search, view one of the persona or feature user paths, or browse the table of contents.

At the top of the page, the Navigation Bar provides quick access to the most relevant topics of the selected part of the documentation. The Navigation Bar is accessible from any topic you're reading, so you can use it as a shortcut to another part of the documentation. For example, click Overview to open the Temenos Journey Platform Overview topic.

Quick Menu

On the left side of the page, the Quick Menu provides direct access to each product section.

Table of Contents

On the left side of the page, the table of contents shows where you're at in relation to other topics in that product section. You can expand or collapse each section of the table of contents to control what's displayed.


The footer on every page has useful links to our resources, support and social media.


Every topic has a Feedback tile with a link to Contact Us via email. Use this to provide your feedback if any improvements or fixes are required.

What's Next?

Now, we would like to invite you to learn about customer journeys you can create with our Journey platform. Read Temenos Journey platform overview to get you started!