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Platform Support

   Journey PlatformPreviously known as the Transact Platform.  |   All Personas |  v5.1 & Higher This feature is related to v5.1 and higher.

Journey Platform Support Guide

Temenos provides focused support enabling organizations to deploy and run their Transact platform solutions installed in the cloud and on premises.

End of Life Policy

The Temenos Journey Manager platform is updated and improved on a regular basis. Temeons only supports the most recent releases of the product as described in this document.

Temenos Customer Handbook

Temenos is committed to supporting our customers and with that in mind this guide is designed to provide information about Temenos’s Customer Care Team, policies, procedures, and processes.

Community Guidelines

The Community is a place where Transact users can learn and share knowledge about the platform in a safe and positive environment. We ask that all users participate in such a way that promotes a friendly, positive experience for our global community.

Raise a Support Request

Raise a customer care or technical support request for: product issues, applications, account access, or infrastructure related queries.

View Existing Support Requests

Track existing support tickets or view closed items.