Error Log

   Journey Manager (JM) Previously known as Transact Manager (TM).  |    System Manager / DevOps  |  v5.1 & Higher This feature is related to v5.1 and higher.

Manager records different types of errors that occur across all spaces and environments, such as:

  • Lost Database connections
  • Wrong form data configurations
  • Delivery errors

Manager allows you to view , filter, and search for specific errors.

To view the error log, select System > Error Log.

Errors are shown page by page, with the maximum number of records per page configured via the user's preferences.

To filter or search the Error Log by one or more criteria, specify the following settings and click Search:

  • Error ID
  • Submission ID
  • Critical Error
  • Groovy Error
  • Error Type is a type of the error, which Manager uses to group errors.
  • A error type can be one of the following:

    • Collaboration Job - errors encountered during collaboration job execution.
    • Email
    • Form Delivery - delivery of form data errors.
    • Form Dynamic Data
    • Form Render
    • Form Submissions
    • Insights
    • LiveCycle
    • Management– console errors, for example, errors cased by importing, modifying or deleting entries such as forms, spaces, or organizations.
    • Payment Gateway
    • Receipt Render
    • REST SOAP API
    • Scheduled Job
    • Security Manager
    • T.Field Sync
    • Unclassified – any other errors.
  • Message text, or part of a message text. The Message Filter provides control on how the message text is used in the search, so select one of these: Like, Not Like, Equal, Not Equal.
  • Name
  • Start Date and End Date of the event.
  • Space
  • Server Node

Click Clear to reset the search criteria.

To view additional information, click Details. This is a great source of information for error troubleshooting and it typically include:

  • Error details, such as Error ID, Time, Type, Name, Message, User Message, Context.
  • Environment details, such as Environment Name, License Name, TM Version, Journey Manager, Database Type, Deployment Mode, Java Version, Operating System, Time Zone.
  • Submission details, if present, such as Submission ID, Tracking Code, Organization, Form Space, Form Name, Form Version, Form Type, Release Version, Form Design Server, Form Design Key.
  • Error stack trace.

Click Close to return to the previous page or click Download to save this error as an HTML file on your computer.

Click Export Data to export the displayed data as a Microsoft Excel (XLS) file.

Next, learn about the import log.