System Logs

   Journey Manager (JM) Previously known as Transact Manager (TM).  |    System Manager / DevOps  |  v5.1 & Higher This feature is related to v5.1 and higher.

Manager captures a wide range of system and service run-time information and stores it in different log files. It provides a convenient interface for viewing this information, making it easier to troubleshoot diverse production problems.

Manager maintains the following logs, which reside both on the file system and in the database:

When you log various events into a log file, there are a few recommended practices, as shown below:


  • Do choose the correct log file for the scenario
  • Do make your log entries meaningful
  • Do add a correlation key if multiple log entires will need to be tracked (submission key is often sufficient)
  • Do use try and catch blocks for known issues


  • Don't log any Personally Identifying (PI) data - if you really must in order to write a peice of code then make a note or create a story to remove it later
  • Don't log any Personally Identifying (PI) data - did I mention that already? Oh, well it is really important!
  • Don't be overly chatty

Next, learn more about the Event Log.