Journey Maestro is the customer experience development environment of the Temenos Journey platform, purpose-built for the design and implementation of customer journeys. Maestro allows anyone with moderate technical expertise to design and configure web-based forms within a WYSIWYG editor. The forms that Maestro produces are single-page AngularJS applications with responsive designs, and can be previewed in formats for phone, tablet, and desktop. A single design runs on all devices, takes the screen size into account, and gives an optimal experience without creating versions for each device.
Maestro includes a range of features to streamline the form development process.
Maestro forms move through various events of the Transaction Experience that include Prefill, Data Capture, Save and Resume, Payments, Notifications, and Collaboration between parties. Several of these events have an impact on a Maestro form’s design.
The following image outlines the development workflow that Maestro provides to Form Builders and Template Designers to create a customer journey.
This workflow begins with a template being designed in Maestro by a Template Designer. Once the template has been created, Form Builders can start work on new forms based on the template, taking advantage of the common features built into the template and maintaining compliance with brand guidelines. The Template Designer can continue adding to the template incrementally, even while Form Builders are creating forms based on the template, without affecting any forms in progress.
Once a form has been implemented, the Form Builder can build the form and import it into Manager. After importing, the form can be tested across multiple environments and if needed, further improvements can be made before the form is published for customers to use.
Next, learn about Maestro structure.