Journey Manager (JM) Previously known as Transact Manager (TM). | System Manager / DevOps | v21.05 This feature was updated in v21.05.
Journey Manager is the heart of the Journey platform. It is a system of engagement, purpose-built to manage customer onboardingThe steps required to get a new customer integrated into a new program. These steps may vary business to business. and customer journeys, such as account opening and servicing.
Manager productizes the technology needed for a best-in-class digital sales experience in a pre-built platform. This experience enables financial and government institutions, large or small, to create their user journeys without having to engineer complex features such as security, data capture, resiliency, convenience, and integration.
Manager is a complex software system, consisting of many interconnected components. It's designed to:
Manager provides the following core capabilities:
For the complete list of all product capabilities, see Manager features.
Manager provides a well-defined structure to enable authenticated (staff) and anonymous (applicants) users' interaction with forms. An organization sits at the top of that structure, followed by form spaces and finally forms. A client can have multiple organizations, which each organization using several form spaces. Each form space can provide access to different forms and a form itself can be associated with several form spaces.
Manager is a secure system that allows you to enable fine grained user access to forms by using preconfigured security managers or and customized groups and roles. The platform developers or system admins can have dedicated access to configure, maintain and manage your Manager environment. Staff and applicants can access forms directly or indirectly through Journey Workspaces.
Manager provides rich and fine grained framework for developing, testing and deploying services that implement client's business logic, interact with FinTech services and external systems. Manager comes with many preconfigured core services, covering most of common client's requirements, but you can easily create new services using Transact Fluent API and Transact functions as they are based on the standard Groovy framework.
Manager includes pre-built connectors for best in class services such as fraud detection, ID verification, digital signatures, and over 30 different connection partners. The integration has already been done, so each connector can be added to the user experience as needed when designing the application.
Every user interaction with a form is a transaction that is created and managed in Manager using the submission delivery mechanism. You have a wide of range of tools to view and manage these transactions. Manager comes with analysis tools including Insights to drill down to transactions, analyze user tends so you can make an educated decision how to improve a customer journey.
Manager stores all users' transactions in a secure data storage. You can configure how long to keep and when to purge the data by customizing data retention policy. This configuration is important to maintain optimal performance of your server. At any given time, system administrators can check Manager system info and health to see if any additional tuning is required such as adding a new server node.
Manager can be deployed in the cloud environmentCloud computing is shared pools of configurable computer system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet. Cloud computing relies on sharing of resources to achieve coherence and economies of scale, similar to a public utility., or on-premise depending on customer requirements and available infrastructure.
Manager is implemented using a broad range of open source 3rd party libraries.
Next, learn how to create an organization.