Check the date and time when a form was opened in the Form Opened Time field.
Check the date and time when the form was submitted or initially saved by the user in the Form Submitted Time field.
Check the date and time of the form last activity, such as viewing or rendering, in the Last User Activity Time field.
Check the date and time when the form was completed in the Form Completed Time field.
Check whether this is an Insights transaction in the Insights Transaction field.
Check whether the transaction history was created for this transaction in the Transaction History Created checkbox.
Check the transaction status in the Form Status field.
Check the PDF receipt status under the PDF Receipt Generator section.
A receipt status can be one of the following:
Ready - a receipt is waiting to be allocated to a receipt generator.
In Progress - a receipt is in a receipt generator's queue.
Completed - a receipt has been generated.
Error - there is an error during receipt generation. A retry may fix it.
Error - No Data - there is no XML data available to generate a receipt.
Check the Delivery Status of the transaction under the Transaction Data Delivery section. You can manually update the delivery status of the transaction depending on the transaction type and its current status.
A delivery status can be one of the following:
Completed - a transaction has been successfully delivered, based on the configured delivery channel.
Undeliverable - a delivery is not possible. Check the error logs for further details of the error.
Not Ready - a transaction is not ready for delivery yet. This is the start state before a transaction has been completed by the user. Generally, the receipt render service will kick the transaction from this state to the Ready state when the receipt is rendered.
Not Required - a delivery is not required. It may be that this form is part of a collaboration job and the delivery is to be handled separately say as a consolidation of the transaction details from all the associated forms.
Ready - a transaction is ready to be delivered. A transaction will be marked as Ready until the delivery channel is processed, or it may remain marked as Ready if a delivery channel is not configured.
In Progress - a delivery has been started but is waiting to be completed.
Paused - a transaction delivery is paused. This transaction's status can be changed by some other means, for example by a Groovy Scheduled Task.
Error - a transaction delivery has failed and is waiting to be retried.
Sent Email - a secure email has been sent and now a transaction is waiting for the user to log in and process it.