View Transaction History
Journey Manager (JM)
Previously known as Transact Manager (TM). System Manager / DevOps | v5.1 & Higher
This feature is related to v5.1 and higher.
Manager allows you to view transaction history to see user's interaction with a form. You can use this tool to troubleshoot, analyze, and audit transactions.
Manager allows you to check transaction trends and analyze user behavior.
When a transaction is finished,
Manager writes all relevant submission information, such as final status, form name, time to submit, and browser information into a transaction history table. This table does not contain any data (aside from an email address, which is used for security auditing purposes).
To view transaction history:
Operations > Form Transactions. Locate a transaction and click
View. Select the
History tab to see all transaction versions.
Check the following information for each transaction:
Time of a transaction
Version of a transaction. A new version of a transaction is created each time a user opens and saves a form until the form is submitted.
space associated with the selected transaction.
The time to submit, which is a time it took for a user to fill in a form and submit it.
The device used to access a form from.
The user's OS / browser of the user that created a transaction. This is used for auditing purposes.
The IP address of the user that created a transaction. This is used for auditing purposes.
Form Request Key, which is a unique identifier of a transaction.
Form Session to check details about the transaction in Form Request Details. Click
View XML History to download a copy of the submitted XML data. This option is commonly available to Composer Forms. Click
View XML Diff to view the difference between the submitted XML data and the XML data of the blank form with no input from the user. This option is commonly available to Composer Forms. Click
Next, learn how to
Did this topic provide the information you need or leave you wanting to know more? Is there some way we can make this topic better? Let us know how we can improve this documentation.
Our Community is a dynamic, user-driven source of information that provides a home for sharing Journey platform knowledge where you can ask questions and get answers quickly.
Temenos is committed to supporting our customers with Journey platform solutions installed in the cloud or on premise. Learn more about our Customer Care Team, and its policies, procedures, and processes.