Journey PlatformPreviously known as the Transact Platform. | Support
A Journey Support Team is a technical persona focused on the maintenance of the Temenos Journey Platform. This includes monitoring system health, receiving and responding to alerts, troubleshooting by reading logs and answering technical questions about the platform, and the application(s) built on the platform. In addition to answering questions, the Support Team will need to diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. They will also need to liaison with other experts on the platform or application to resolve or flag issues. The Support Team personamay also include producing procedural documentation and relevant reports.
Next, learn about the System Administrator persona.
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