Journey PlatformPreviously known as the Transact Platform. |
System Manager / DevOps
A JourneySystem Manager/DevOps is responsible for the management and maintenance of various Journey Manager (Dev, UAT, etc.) servers. They will provision users, deploy applications, receive notification of issues, and provide internal support as well as liaison with Temenos support should any issues arise. They are also responsible for training on the day-to-day usage of the platform (i.e. assisting with testing, reports, and reading logs). The role is technical in nature, but does not involve development; however, they will need to have a strong understanding of the Temenos Journey Platform and web applications in general.
Example tasks of a JourneySystem Manager/DevOps include:
Responsible for governance and processes for the system.
Liaise with the business stakeholder on new developments.
Approve requests for Temenos Assist support time to be used.
Prerequisite Skillset of a System Manager/DevOps
Understand development life cycle and associated various environments (Dev, UAT Staging, and Production)
Knowledge of the Journey platform stack and interfaces.
Understanding of the roles and permissions when providing access to the various environments and product interfaces.
Able to navigate the Manager dashboard and set properties.
Objectives and Goals of a System Manager/DevOps
Become the single point of contact for questions regarding the custom application and the Journey platform.
Cultivate a relationship with Temenos.
Ensure the Operations team are following agreed monitoring and support processes.