The Journey Platform VDC Editions

   Journey PlatformPreviously known as the Transact Platform.

When it comes to running our Temenos Journey platform, you have several options with the most popular being the Private Cloud Enterprise Edition or Virtual Data Centre (VDC) Virtual Data Centre (VDC) is an automated and scalable Infrastructure as a Service (IaaS) cloud platform providing compute, network and storage., which is suitable for organizations with the highest requirements for privacy and security. It is cloud based for maximum agility, and includes multiple servers to ensure high availability. It uses a private instance of the Amazon RDS database server that is not shared with any other organizations. It also offers hybrid cloud options for maximum flexibility in storage of Personal Identifiable InformationPersonally Identifiable Information (PII) is information about an individual that can be used to distinguish or trace an individual‘s identity, such as name, social security number, date and place of birth, mother‘s maiden name, or biometric records; and any other information that is linked to an individual., and SalesForceSalesforce is the customer relationship management (CRM) platform. integration.

You can choose between the VDC and VDC+ Edition, depending on your requirements. To help you decide which edition works best for you, we have listed specific features of each VDC edition below.

Features VDC Edition VDC+ Edition
Redundancy & Availability    
High AvailabilityHigh availability (HA) is a characteristic of a system which aims to ensure an agreed level of operational performance, usually uptime, for a higher than normal period. Application Servers (Multi-AZ) (Traffic load balanced across application servers in separate data centers)
Transact Application Server Nodes (Production) 2+2 = 2x /manager (admin) portal nodes + 2x /workspace portal nodes HA = High Availability (nodes deployed into separate AWS AZs) 4+ (HA) (2+2) 4+ (HA) (2+2)
High Availability RDS Database Server Replicated across separate data centers (Multi AZ)
Non-production environments (test, UAT, etc) included 3 3
Production - Service Level Availability Target (monthly) 99.9% 99.9%
Number of countries supported (ie tenants) (You can't use TM ORGs to segregate country solutions, or deploy additional instances) 1 1
Extra countries/tenants available (POA - price on application) (In standard/enterprise edition, you need to buy a new edition for an extra country)
RDBMS Aurora Aurora
Backup & Recovery    
Database Backup Frequency Continuous Continuous
Backup Frequency (RPORecovery point objective (RPO) is the age of files that must be recovered from backup storage for normal operations to resume if a computer, system, or network goes down as a result of a hardware, program, or communications failure.) ~ 5 minutes ~ 5 minutes
Database Recovery Time (RTORecovery Time Objective (RTO) is the targeted duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity.) 4 hours 4 hours
Security    
Customer Virtual Private Cloud (Solution installed in customer-specific AWS VPC with private subnets)
Data Sovereignty - All data resides in same geographic region. Regions are US (Oregon) EU (Ireland) Asia Pacific (Sydney) Other AWS Regions available as required
Strong AES 256-bit data encryption for data in transit and at rest
Separate security subnets for production and non-production environments
IP White-listing
Automatic updates for o/s & security vulnerability patches
Anti-virus scanning
Dedicated RDS Database Server in same Virtual Private Cloud
Separate administration and end user portal servers
Encryption Data Key Management Amazon KMS Amazon KMS
Internal vulnerability scanning – Continuous (Qualys Cloud Agent)
External vulnerability scanning - Monthly (Qualys WAS scan)
Third-party penetration testing - Annually ---
Akamai - for WAF and CDN Available (POA) Available (POA)
Network Connectivity Features    
AWS VPC Peering (Connect 2 AWS accounts; no service cost - AWS Doc) Available Available
AWS Direct Connect (Connect AWS to on premise; service cost not included - AWS Doc) Available Available
AWS VPN Site to Site Available (POA) Available (POA)
Advanced Security Features    
Web Application Firewall (WAF) Apache ModSecurity (fixed customized rules) Sophos UTM
Network Protection (Deep packet inspection, Flood protection, DoS, DDoS and port scan blocking, Country blocking) AWS Shield Standard (no DPI and Country blocking) Sophos UTM
Advanced Threat Protection --- Sophos UTM SandStorm
Outbound Proxy (whitelist) Squid Sophos UTM
Security Extras    
AWS Dedicated Instances (dedicated hardware for application servers - AWS Doc) Available (POA)
Additional IPS / UTM (Sophos Unified Threat Management) layer (AWS Doc) Available (POA)
Platform Issue - Response Times – Production    
Level 1 30 mins 30 mins
Level 2 1 hour 1 hour
Level 3 2 hours 2 hours
Level 4 1 business day 1 business day
Platform Issue - Resolution Times – Production    
Level 1 2 hours 2 hours
Level 2 4 hours 4 hours

If you have any further questions or you need more information including pricing, contact our Temenos support team.

Next, learn about the Journey platform system requirements.