Reset Support Portal Password

   Journey Platform Previously known as the Transact Platform.  |   All Personas |  5.1 & Higher This feature is related to 5.1 and higher.

Every now and then you may need to reset your Support Portal password. If you still need help with your access, contact jira_servicedesk_admins@temenos.com or cloudjirasupport@temenos.com.

To reset the password:

  1. Go to Support Portal.
  2. Click on Forgot your passport?
  3. Enter your username (email address) and click Email me.
  4. A link to reset your password will be send to your email address. Click Reset my password in the email.
  5. Enter your new password and click Confirm.
  6. Note

    Don't use your last 3 passwords, otherwise your password will not be reset. If you make a mistake and enter any of your last 3 passwords, you have to reset the password again.

  7. Your password has been reset and you should be logged into the Support Portal automatically.