Journey Platform End-of-Life Policy

Journey Platform Previously known as the Transact Platform.

We update and improve the Temenos Journey Platform on a regular basis, so it supports only the most recent releases of our products, that are:

Major release - adds new features, and is denoted by the first four digits of the release number, representing the year and month of the release, with .0 to indicate the original version of this release. For example, 17.10.0, 18.05.0, 19.05.0.
Maintenance release - provides fixes and security improvements, is denoted by the fifth digit after the second point of the major release number. For example, 17.10.3, 18.05.10, or 19.05.5.

End-of-Life Policy

Each release of a product will reach its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.

This policy relates to our core product modules, including:

Each product module has its own release numbering and GA dates.

All product module releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.

After the EOL date, an Extended Support period is provided for customers planning to upgrade to a supported release.

Support	Period	Support & Maintenance
Normal support	Release to EOL date (years 1 to 3)	Full access to the support portal per your support package. Monthly Maintenance Release available against the most recent major version only. For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management. Access to new releases.
Extended support	EOL date plus 2 years (years 4 to 5)	Access to the support portal per your support package. Access to new releases.
	After extended support period (years 6 +)	No support. Access to new releases.

Support

Period

Support & Maintenance

Normal support

Release to EOL date
(years 1 to 3)

Full access to the support portal per your support package.

Monthly Maintenance Release available against the most recent major version only.

For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management.

Access to new releases.

Extended support

EOL date plus 2 years
(years 4 to 5)

Access to the support portal per your support package.

Access to new releases.

After extended support period
(years 6 +)

No support.

Access to new releases.

Feature and Maintenance Releases

New features are added to the product in major releases. Maintenance releases provide fixes and security improvements.

New features are added to the current release only and are not ported to previous releases. For example, features added in v18.11.0 will not be available in v18.05.x.

Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue. For example, a fix in v18.11.5 will not be released for v18.05.

For more information of our products' new features, see the release notes.

End-of-Life Schedules

The following is the End-of-Life schedules for our products.

Journey Manager

Version	GA Release Date	EOL Date
v19.05	Jun 14, 2019	Jun 14, 2022
v18.11	Nov 26, 2018	Nov 26, 2021
v18.05	Jun 1, 2018	Jun 1, 2021
v17.10	Dec 8, 2017	Dec 8, 2020
v5.1	Apr 12, 2017	Apr 12, 2020
v5.0 - EOL	Oct 17, 2016	Oct 17, 2019
v4.3 - EOL	Nov 25, 2015	Nov 25, 2018
v4.2 - EOL	Jul 15, 2015	Jul 15, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2015	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016
v3.5 - EOL	Apr 8, 2013	Apr 8, 2016
v3.4 - EOL	Sep 28, 2012	Sep 28, 2015

Note

To check what new key features have been added to Journey Manager, see the list of key features by each release.

Journey Maestro

Version	GA Release Date	EOL Date
v19.05	July 5, 2019	July 5, 2022
v18.11	Dec 7, 2018	Dec 7, 2021
v18.05	May 31, 2018	May 31, 2021
v17.10	Dec 8, 2017	Dec 8, 2020
v5.1	May 5, 2017	May 5, 2020
v5.0 - EOL	Oct 17, 2016	Oct 17, 2019

Transact Composer

Version	GA Release Date	EOL Date
v4.5	May 3, 2018	May 3, 2021
v4.4	Oct 17, 2016	May 3, 2021
v4.3 - EOL	Nov 3, 2015	Nov 3, 2018
v4.2 - EOL	Jul 15, 2015	Jul 15, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2014	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016
v3.5 - EOL	Apr 8, 2013	Apr 8, 2016
v3.4 - EOL	Sep 28, 2012	Sep 28, 2015

TransactField App

Version	GA Release Date	EOL Date
v4.3	Mar 1, 2016	May 3, 2021
v4.2 - EOL	Jul 9, 2015	Jul 9, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2014	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016

Next, learn about support.