Journey Platform End-of-Life Policy
Journey Platform Previously known as the Transact Platform. | All Personas
Each release of a product will reach its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.
This policy relates to our core product modules, including:
Each product has its own release numbering and GA dates.
All product releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.
| Support | Period | Support & Maintenance |
|---|---|---|
| Normal support |
Release to EOL date |
Full access to the support portal per your support package. Monthly Maintenance Release available against the most recent major version only. For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management. Access to new releases. |
|
After Support Period |
No support. Access to new releases. |
Feature and Maintenance Releases
New features are added to the product in major releases. Maintenance releases provide fixes and security improvements.
New features are added to the current release only and are not ported to previous releases. For example, features added in version 18.11.0 will not be available in version 18.05.x.
Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue. For example, a fix in v18.11.5 will not be released for v18.05.
Latest Release Notes
Check out the latest release notes for all products.
Feature Lists
Check out the feature lists for Manager and Maestro, divided by each major release.
End-of-Life Schedules
The following are the End-of-Life schedules for our products.
Journey Manager
Supported versions
| Version | GA Release Date | EOL Date |
|---|---|---|
|
June 15, 2021 |
June 15, 2024 |
|
|
Jan 12, 2021 |
Jan 12, 2024 |
|
|
May 1, 2020 |
May 1, 2023 |
|
|
Nov 30, 2019 |
Nov 30, 2022 |
|
|
Jun 14, 2019 |
Jun 14, 2022 |
Unsupported (EOL) versions
| Version | GA Release Date | EOL Date |
|---|---|---|
|
18.11 |
Nov 26, 2018 |
Nov 26, 2021 |
|
18.05 |
Jun 1, 2018 |
Jun 1, 2021 |
|
17.10 |
Dec 8, 2017 |
Dec 8, 2020 |
|
5.1 |
Apr 12, 2017 |
Apr 12, 2020 |
|
5.0 |
Oct 17, 2016 |
Oct 17, 2019 |
|
4.3 |
Nov 25, 2015 |
Nov 25, 2018 |
|
4.2 |
Jul 15, 2015 |
Jul 15, 2018 |
|
4.1 |
Nov 6, 2014 |
Nov 6, 2017 |
|
4.0 |
Apr 15, 2015 |
Apr 15, 2017 |
|
3.6 |
Aug 15, 2013 |
Aug 15, 2016 |
|
3.5 |
Apr 8, 2013 |
Apr 8, 2016 |
|
3.4 |
Sep 28, 2012 |
Sep 28, 2015 |
Journey Maestro
Supported versions
| Version | GA Release Date | EOL Date |
|---|---|---|
| 21.05 | July 6, 2021 | July 6, 2024 |
| 20.11 | Jan 11, 2021 | Jan 11, 2024 |
| 20.05 | May 31, 2020 | May 31, 2023 |
| 19.11 | Dec 13, 2019 | Dec 13, 2022 |
| 19.05 | July 5, 2019 | July 5, 2022 |
|
Dec 7, 2018 |
Dec 7, 2021 |
Unsupported (EOL) versions
| Version | GA Release Date | EOL Date |
|---|---|---|
|
18.05 |
May 31, 2018 |
May 31, 2021 |
|
17.10 |
Dec 8, 2017 |
Dec 8, 2020 |
|
5.1 |
May 5, 2017 |
May 5, 2020 |
|
5.0 |
Oct 17, 2016 |
Oct 17, 2019 |
Strategy for Continued Journey Maestro Support after AngularJS End-of-Life from 31 December 2021
Maestro will continue to be supported after the AngularJS EOL.
TheMaestro product uses AngularJS as its underlying web framework. From 31 December 2021, Google, the project owner for AngularJS, will end its support per an EOL announcement on the official website: https://docs.angularjs.org/misc/version-support-status.
This means that security patches and fixes will no longer be provided by the AngularJS project. It does not mean AngularJS apps will stop working:
All AngularJS applications that work now, will continue to work in the future. For more information, see https://blog.angular.io/stable-angularjs-and-long-term-support-7e077635ee9c
This notification outlines Temenos’ strategy and commitment to fully support the Journey Maestro product after the AngularJS EOL and into the foreseeable future.
Temenos is currently in negotiation with a third-party support provider to provide a commercial support contract, service level agreement, and license for a version of AngularJS that is maintained by the third-party through to at least 2026 (with an option to extend).
The commercial support is identical to what we currently receive and covers security weaknesses and fixes caused by web browser and jQuery changes.
This version of AngularJS will be included in the Q4 release of Maestro - 21.11.
Please be assured that there will be no impact to Journey Maestro customers. The product team will continue the practice of applying, regression testing, and releasing the latest patch versions of AngularJS as they are made available.
Transact Composer
Unsupported (EOL) versions
| Version | GA Release Date | EOL Date |
|---|---|---|
|
4.5 |
May 3, 2018 |
May 3, 2021 |
|
4.4 |
Oct 17, 2016 |
Oct 17, 2019 |
|
4.3 |
Nov 3, 2015 |
Nov 3, 2018 |
|
4.2 |
Jul 15, 2015 |
Jul 15, 2018 |
|
4.1 |
Nov 6, 2014 |
Nov 6, 2017 |
|
4.0 |
Apr 15, 2014 |
Apr 15, 2017 |
|
3.6 |
Aug 15, 2013 |
Aug 15, 2016 |
|
3.5 |
Apr 8, 2013 |
Apr 8, 2016 |
|
3.4 |
Sep 28, 2012 |
Sep 28, 2015 |
TransactField App
Unsupported (EOL) versions
| Version | GA Release Date | EOL Date | EOL Reached |
|---|---|---|---|
|
4.3 |
Mar 1, 2016 |
May 3, 2021 |
|
|
4.2 |
Jul 9, 2015 |
Jul 9, 2018 |
|
|
4.1 |
Nov 6, 2014 |
Nov 6, 2017 |
|
|
4.0 |
Apr 15, 2014 |
Apr 15, 2017 |
|
|
3.6 |
Aug 15, 2013 |
Aug 15, 2016 |
Next, learn about our product support.