Journey Platform End-of-Life Policy

   Journey Platform Previously known as the Transact Platform.

Each release of a product will reach its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.

This policy relates to our core product modules, including:

Each product has its own release numbering and GA dates.

All product releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.

After the EOL date, an Extended Support period is provided for customers planning to upgrade to a supported release. Extended support is not available to Composer and TransactField beyond May 2021.

Support Period Support & Maintenance
Normal support

Release to EOL date
(years 1 to 3)

Full access to the support portal per your support package.

Monthly Maintenance Release available against the most recent major version only.

For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management.

Access to new releases.

Extended support

EOL date plus 2 years
(years 4 to 5)

Access to the support portal per your support package. Extended support is not available to Composer and TransactField beyond May 2021.

Access to new releases.

After extended support period
(years 6 +)

No support.

Access to new releases.

Feature and Maintenance Releases

New features are added to the product in major releases. Maintenance releases provide fixes and security improvements.

New features are added to the current release only and are not ported to previous releases. For example, features added in v18.11.0 will not be available in v18.05.x.

Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue. For example, a fix in v18.11.5 will not be released for v18.05.

For more information of our products' new features, see the release notes.

End-of-Life Schedules

The following is the End-of-Life schedules for our products.

Journey Manager

Version GA Release Date EOL Date

v20.11

Jan 12, 2021

Jan 12, 2024

v20.05

May 1, 2020

May 1, 2023

v19.11

Nov 30, 2019

Nov 30, 2022

v19.05

Jun 14, 2019

Jun 14, 2022

v18.11

Nov 26, 2018

Nov 26, 2021

v18.05 - EOL

Jun 1, 2018

Jun 1, 2021

v17.10 - EOL

Dec 8, 2017

Dec 8, 2020

v5.1 - EOL

Apr 12, 2017

Apr 12, 2020

v5.0 - EOL

Oct 17, 2016

Oct 17, 2019

v4.3 - EOL

Nov 25, 2015

Nov 25, 2018

v4.2 - EOL

Jul 15, 2015

Jul 15, 2018

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

v4.0 - EOL

Apr 15, 2015

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016

v3.5 - EOL

Apr 8, 2013

Apr 8, 2016

v3.4 - EOL

Sep 28, 2012

Sep 28, 2015

Note

To check what new key features have been added to Journey Manager, see the list of key features by each release.

Journey Maestro

Version GA Release Date EOL Date
v20.11 Jan 11, 2021 Jan 11, 2024
v20.05 May 31, 2020 May 31, 2023
v19.11 Dec 13, 2019 Dec 13, 2022
v19.05 July 5, 2019 July 5, 2022

v18.11

Dec 7, 2018

Dec 7, 2021

v18.05 - EOL

May 31, 2018

May 31, 2021

v17.10 - EOL

Dec 8, 2017

Dec 8, 2020

v5.1 - EOL

May 5, 2017

May 5, 2020

v5.0 - EOL

Oct 17, 2016

Oct 17, 2019

Strategy for Continued Journey Maestro Support after AngularJS End-of-Life from 31 December 2021

Maestro will continue to be supported after the AngularJS EOL.

TheMaestro product uses AngularJS as its underlying web framework. From 31 December 2021, Google, the project owner for AngularJS, will end its support per an EOL announcement on the official website: https://docs.angularjs.org/misc/version-support-status.

This means that security patches and fixes will no longer be provided by the AngularJS project. It does not mean AngularJS apps will stop working:

“All AngularJS applications that work now, will continue to work in the future.” For more information, see https://blog.angular.io/stable-angularjs-and-long-term-support-7e077635ee9c

This notification outlines Temenos’ strategy and commitment to fully support the Journey Maestro product after the AngularJS EOL and into the foreseeable future.

Temenos is currently in negotiation with a third-party support provider to provide a commercial support contract, service level agreement, and license for a version of AngularJS that is maintained by the third-party through to at least 2026 (with an option to extend).

The commercial support is identical to what we currently receive and covers security weaknesses and fixes caused by web browser and jQuery changes.

This version of AngularJS will be included in the Q4 release of Maestro - 21.11.

Please be assured that there will be no impact to Journey Maestro customers. The product team will continue the practice of applying, regression testing, and releasing the latest patch versions of AngularJS as they are made available.

Transact Composer

Version GA Release Date EOL Date

v4.5 - EOL

May 3, 2018

May 3, 2021

v4.4 - EOL

Oct 17, 2016

Oct 17, 2019

v4.3 - EOL

Nov 3, 2015

Nov 3, 2018

v4.2 - EOL

Jul 15, 2015

Jul 15, 2018

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

v4.0 - EOL

Apr 15, 2014

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016

v3.5 - EOL

Apr 8, 2013

Apr 8, 2016

v3.4 - EOL

Sep 28, 2012

Sep 28, 2015

TransactField App

Version GA Release Date EOL Date

v4.3 - EOL

Mar 1, 2016

May 3, 2021

v4.2 - EOL

Jul 9, 2015

Jul 9, 2018

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

v4.0 - EOL

Apr 15, 2014

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016

Next, learn about our product support.