Journey Platform End-of-Life Policy

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Each Temenos Journey Manager (TJM) release reaches its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.

This policy relates to our core product modules, including:

Each Temenos Journey Manager (TJM) module has its own release numbering and GA dates.

All Temenos Journey Manager (TJM) releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.

Support Period Support & Maintenance
Normal support

Release to EOL date
(years 1 to 3)

Full access to the support portal per your support package.

Monthly Maintenance Release available against the most recent major version only.

For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management.

Access to new releases.

After Support Period
(years 4+)

No support.

Access to new releases.

Feature and Maintenance Releases

New features are added to our products in major releases only. These features are not backported to previous releases. For example, features added in version 21.11.0 will not be available in version 21.05.x.

Maintenance releases provide fixes and security improvements. Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue or critical bug fixes. For example, a fix in 21.11.2 will not be ported to 21.05 unless there is a significant reason to do so.

Release Notes

Release notes, identifying new features, improvements and fixes, are available for all versions of all our products.

Feature Lists

Feature lists are available for Manager, Maestro, and Workspaces, with features grouped for each major release.

End-of-Life Schedules

The following are the End-of-Life schedules for our products.

Journey Manager

Supported versions

Version GA Release Date EOL Date

22.04

Jun 8, 2022

Jun 8, 2025

21.11

Dec 3, 2021

Dec 3, 2024

21.05

June 15, 2021

June 15, 2024

20.11

Jan 12, 2021

Jan 12, 2024

20.05

May 1, 2020

May 1, 2023

19.11

Nov 30, 2019

Nov 30, 2022

Unsupported (EOL) versions

Version GA Release Date EOL Date
19.05 Jun 14, 2019 Jun 14, 2022

18.11

Nov 26, 2018

Nov 26, 2021

18.05

Jun 1, 2018

Jun 1, 2021

17.10

Dec 8, 2017

Dec 8, 2020

5.1

Apr 12, 2017

Apr 12, 2020

5.0

Oct 17, 2016

Oct 17, 2019

4.3

Nov 25, 2015

Nov 25, 2018

4.2

Jul 15, 2015

Jul 15, 2018

4.1

Nov 6, 2014

Nov 6, 2017

4.0

Apr 15, 2015

Apr 15, 2017

3.6

Aug 15, 2013

Aug 15, 2016

3.5

Apr 8, 2013

Apr 8, 2016

3.4

Sep 28, 2012

Sep 28, 2015

Journey Maestro

Supported versions

Version GA Release Date EOL Date
22.04

Jun 8, 2022

Jun 8, 2025

21.11

Dec 3, 2021

Dec 3, 2024

21.05

July 6, 2021

July 6, 2024

20.11

Jan 11, 2021

Jan 11, 2024

20.05

May 31, 2020

May 31, 2023

19.11

Dec 13, 2019

Dec 13, 2022

Unsupported (EOL) versions

Version GA Release Date EOL Date

19.05

July 5, 2019

July 5, 2022

18.11

Dec 7, 2018

Dec 7, 2021

18.05

May 31, 2018

May 31, 2021

17.10

Dec 8, 2017

Dec 8, 2020

5.1

May 5, 2017

May 5, 2020

5.0

Oct 17, 2016

Oct 17, 2019

Journey Workspaces

Supported versions

Version GA Release Date EOL Date
22.04

Jun 8, 2022

Jun 8, 2025

21.11

Jan 14, 2021

Jan 14, 2024

21.05

No release

 

20.11

No release

 

20.05

Jun 26, 2020

Jun 26, 2023

19.11

Dec 13, 2019

Dec 13, 2022

19.05

Jul 12, 2019

Jul 12, 2022

Unsupported (EOL) versions

Version GA Release Date EOL Date

18.11

Jan 10, 2019

Jan 10, 2022

Journey Maestro Support for End-of-Life AngularJS Releases

Support for AngularJS officially ended on 31 December 2021, per an announcement on the official AngularJS website: AngularJS - Version Support Status. This means that security patches and fixes will no longer be provided by the AngularJS project. It does not mean AngularJS apps will stop working. All AngularJS applications that work now, will continue to work in the future. For more information, see Stable AngularJS and Long Term Support.

Journey Maestro uses AngularJS as its underlying web framework. Temenos will continue to support Maestro after the AngularJS EOL. Below is an outline of Temenos' strategy and commitment to fully support the Journey Maestro product after the AngularJS EOL and into the foreseeable future.

Temenos is currently in negotiation with a third-party support provider to provide a commercial support contract, service level agreement, and license for a version of AngularJS that is maintained by the third-party through to at least 2026 (with an option to extend). The commercial support is identical to what we currently receive and covers security weaknesses and fixes caused by web browser and jQuery changes. This version of AngularJS will be included in the 2021 Q4 Maestro release, Maestro 21.11.

As new AngularJS patches are made available, Temenos will continue to apply these patch versions to Maestro with appropriate regression testing. We do not anticipate any impact to Journey Maestro customers.

Transact Composer

Unsupported (EOL) versions

Version GA Release Date EOL Date

4.5

May 3, 2018

May 3, 2021

4.4

Oct 17, 2016

Oct 17, 2019

4.3

Nov 3, 2015

Nov 3, 2018

4.2

Jul 15, 2015

Jul 15, 2018

4.1

Nov 6, 2014

Nov 6, 2017

4.0

Apr 15, 2014

Apr 15, 2017

3.6

Aug 15, 2013

Aug 15, 2016

3.5

Apr 8, 2013

Apr 8, 2016

3.4

Sep 28, 2012

Sep 28, 2015

TransactField App

Unsupported (EOL) versions

Version GA Release Date EOL Date EOL Reached

4.3

Mar 1, 2016

May 3, 2021

4.2

Jul 9, 2015

Jul 9, 2018

4.1

Nov 6, 2014

Nov 6, 2017

4.0

Apr 15, 2014

Apr 15, 2017

3.6

Aug 15, 2013

Aug 15, 2016

Next, learn about our product support.