Journey Platform End-of-Life Policy

   Journey Platform Previously known as the Transact Platform.

Each release of a product will reach its End-of-LifeEnd-of-life (EOL) is a term used with respect to a product supplied to customers, indicating that the product is in the end of its useful life (from the vendor's point of view), and a vendor stops marketing, selling, or rework sustaining it. (EOL) date 3 years after its General AvailabilityGeneral availability (GA) is the marketing phase when all commercialization activities pertaining to the software product have been completed and it is available for purchase. It is also known as production release. (GA) date.

This policy relates to our core product modules, including:

• Journey Manager
• Transact Composer
• Journey Maestro
• TransactField App

Each product has its own release numbering and GA dates.

All product releases are supported and maintained until their EOL date. After that, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.

After the EOL date, an Extended Support period is provided for customers planning to upgrade to a supported release. Extended support is not available to Composer and TransactField beyond May 2021.

Support	Period	Support & Maintenance
Normal support	Release to EOL date (years 1 to 3)	Full access to the support portal per your support package. Monthly Maintenance Release available against the most recent major version only. For older Manager versions - Critical issues fixed on request and with approval from the Product Owners and company management. Access to new releases.
Extended support	EOL date plus 2 years (years 4 to 5)	Access to the support portal per your support package. Extended support is not available to Composer and TransactField beyond May 2021. Access to new releases.
	After extended support period (years 6 +)	No support. Access to new releases.

Feature and Maintenance Releases

New features are added to the product in major releases. Maintenance releases provide fixes and security improvements.

New features are added to the current release only and are not ported to previous releases. For example, features added in v18.11.0 will not be available in v18.05.x.

Monthly Maintenance Releases are available against the most recent major version only, unless, in our view, there is a significant reason to patch a previous release, such as a major security issue. For example, a fix in v18.11.5 will not be released for v18.05.

For more information of our products' new features, see the release notes.

End-of-Life Schedules

The following is the End-of-Life schedules for our products.

Journey Manager

Version	GA Release Date	EOL Date
v20.11	Jan 12, 2021	Jan 12, 2024
v20.05	May 1, 2020	May 1, 2023
v19.11	Nov 30, 2019	Nov 30, 2022
v19.05	Jun 14, 2019	Jun 14, 2022
v18.11	Nov 26, 2018	Nov 26, 2021
v18.05 - EOL	Jun 1, 2018	Jun 1, 2021
v17.10 - EOL	Dec 8, 2017	Dec 8, 2020
v5.1 - EOL	Apr 12, 2017	Apr 12, 2020
v5.0 - EOL	Oct 17, 2016	Oct 17, 2019
v4.3 - EOL	Nov 25, 2015	Nov 25, 2018
v4.2 - EOL	Jul 15, 2015	Jul 15, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2015	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016
v3.5 - EOL	Apr 8, 2013	Apr 8, 2016
v3.4 - EOL	Sep 28, 2012	Sep 28, 2015

Journey Maestro

Version	GA Release Date	EOL Date
v20.11	Jan 11, 2021	Jan 11, 2024
v20.05	May 31, 2020	May 31, 2023
v19.11	Dec 13, 2019	Dec 13, 2022
v19.05	July 5, 2019	July 5, 2022
v18.11	Dec 7, 2018	Dec 7, 2021
v18.05 - EOL	May 31, 2018	May 31, 2021
v17.10 - EOL	Dec 8, 2017	Dec 8, 2020
v5.1 - EOL	May 5, 2017	May 5, 2020
v5.0 - EOL	Oct 17, 2016	Oct 17, 2019

Strategy for Continued Journey Maestro Support after AngularJS End-of-Life from 31 December 2021

Maestro will continue to be supported after the AngularJS EOL.

TheMaestro product uses AngularJS as its underlying web framework. From 31 December 2021, Google, the project owner for AngularJS, will end its support per an EOL announcement on the official website: https://docs.angularjs.org/misc/version-support-status.

This means that security patches and fixes will no longer be provided by the AngularJS project. It does not mean AngularJS apps will stop working:

“All AngularJS applications that work now, will continue to work in the future.” For more information, see https://blog.angular.io/stable-angularjs-and-long-term-support-7e077635ee9c

This notification outlines Temenos’ strategy and commitment to fully support the Journey Maestro product after the AngularJS EOL and into the foreseeable future.

Temenos is currently in negotiation with a third-party support provider to provide a commercial support contract, service level agreement, and license for a version of AngularJS that is maintained by the third-party through to at least 2026 (with an option to extend).

The commercial support is identical to what we currently receive and covers security weaknesses and fixes caused by web browser and jQuery changes.

This version of AngularJS will be included in the Q4 release of Maestro - 21.11.

Please be assured that there will be no impact to Journey Maestro customers. The product team will continue the practice of applying, regression testing, and releasing the latest patch versions of AngularJS as they are made available.

Transact Composer

Version	GA Release Date	EOL Date
v4.5 - EOL	May 3, 2018	May 3, 2021
v4.4 - EOL	Oct 17, 2016	Oct 17, 2019
v4.3 - EOL	Nov 3, 2015	Nov 3, 2018
v4.2 - EOL	Jul 15, 2015	Jul 15, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2014	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016
v3.5 - EOL	Apr 8, 2013	Apr 8, 2016
v3.4 - EOL	Sep 28, 2012	Sep 28, 2015

TransactField App

Version	GA Release Date	EOL Date
v4.3 - EOL	Mar 1, 2016	May 3, 2021
v4.2 - EOL	Jul 9, 2015	Jul 9, 2018
v4.1 - EOL	Nov 6, 2014	Nov 6, 2017
v4.0 - EOL	Apr 15, 2014	Apr 15, 2017
v3.6 - EOL	Aug 15, 2013	Aug 15, 2016

Next, learn about our product support.