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Support

Welcome to our support site. We are committed to supporting our customers who have Journey platform solutions installed in the cloud or on premise.

Learn more about our Support Team, it's policies, procedures, and processes.

You can raise a technical support request for: product issues, applications, account access, or infrastructure related queries. Or track existing support tickets and view existing new feature requests.

support HANDBOOK
  • keyboard_arrow_rightSupport Handbook
  • keyboard_arrow_rightReset Support Portal Password
  • keyboard_arrow_rightNew Product Releases
  • keyboard_arrow_rightFor Developers
SUPPORT PORTAL
  • keyboard_arrow_rightRaise a Support Request
  • keyboard_arrow_rightView Existing Support Requests
  • keyboard_arrow_rightRaise a New Feature (Idea) Request
  • keyboard_arrow_rightView Existing New Feature (Idea) Requests
POLICIES
  • keyboard_arrow_rightEnd Of Life
  • keyboard_arrow_rightDeprecation Schedule
Resources
  • keyboard_arrow_rightRelease Notes
  • keyboard_arrow_rightQ&A forum
  • keyboard_arrow_rightAnnouncements
  • keyboard_arrow_rightArticles
SYSTEM REQUIREMENTS
  • keyboard_arrow_rightJourney Platform
  • keyboard_arrow_rightJourney Manager
  • keyboard_arrow_rightJourney Maestro
  • keyboard_arrow_rightJourney Platform Forms
  • keyboard_arrow_rightMobile Browsers
LEGACY SYSTEM REQUIREMENTS
  • keyboard_arrow_rightTransact Composer
  • keyboard_arrow_rightTransact Integration Gateway
  • keyboard_arrow_rightTransactField App
  • keyboard_arrow_rightLegacy Browsers