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Avoka Transact Platform End-of-Life Policy

   Transact Platform This topic is related to all Transact platform products.

The Avoka Transact platform is updated and improved on a regular basis. Avoka supports only the most recent releases of the product as described below.

Terminology

Major release

A major release is denoted by the first digit of the release number eg 3.y, 4.y

Minor release

A minor release is denoted by the number after the first point eg x.1, x.2

Maintenance release

A maintenance release is denoted by the number after the second point eg x.y.1, x.y.2

End-of-Life Policy

Each minor release of a product will reach its end-of-life (EOL) date 3 years after its general availability (GA) date.

This policy relates to the core Avoka Transact product modules, including:

Each Avoka Transact product module has its own release numbering and GA dates.

All product module releases are supported and maintained until their EOL date. After their EOL date, out-of-support releases will be supported only to facilitate an upgrade to a supported release version.

After the EOL date, an Extended Support period is provided for customers planning to upgrade to a supported release.

Support

Period

Support & Maintenance

Cost

Normal support

Release to EOL date
(years 1 to 3)

Full access to the support portal per your support package

Monthly Maintenance Release available against the most recent major version only

For older TM versions Critical issues fixed on request and with approval from the Product Owners and Avoka Management

Access to new releases

Included in annual subscription.

Extended support

EOL date plus 2 years
(years 4 to 5)

Access to the support portal per your support package

Access to new releases

20% uplift on previous years subscription
(minimum cost may apply)

After extended support period
(years 6 +)

No support

Access to new releases

Feature and Maintenance Releases

New features are added to the product in major and minor releases. Maintenance releases provide fixes and security improvements.

Avoka adds new features to the current release only and does not port new features to previous releases. For example, features added in v4.2 will not be available in v4.1.x.

Monthly Maintenance Releases are available against the most recent major version only unless, in Avoka’s view, there is a significant reason to patch a previous release, such as a major security issue. For example, a fix in v4.1.4 will not be released for v4.0.

End-of-Life Schedules

Transact Manager

Version

GA Release Date

EOL Date

EOL Statement

v18.11

Nov 26, 2018

Nov 26, 2021

v18.05

Jun 1, 2018

Jun 1, 2021

v17.10

Dec 8, 2017

Dec 8, 2020

v5.0

Oct 17, 2016

Oct 17, 2019

v4.3 - EOL

Nov 25, 2015

Nov 25, 2018

 

v4.2 - EOL

Jul 15, 2015

Jul 15, 2018

End-of-Life Policy

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

v4.0 - EOL

Apr 15, 2015

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016

v3.5 - EOL

Apr 8, 2013

Apr 8, 2016

v3.4 - EOL

Sep 28, 2012

Sep 28, 2015

Maestro

Version

GA Release Date

EOL Date

EOL Statement

v18.11

Dec 7, 2018

Dec 7, 2021

v18.05

May 31, 2018

May 31, 2021

v17.10

Dec 8, 2017

Dec 8, 2020

v5.0

Oct 17, 2016

Oct 17, 2019

Composer

Version

GA Release Date

EOL Date

EOL Statement

v4.5

May 3, 2018

May 3, 2021

v4.4

Oct 17, 2016

Oct 17, 2019

v4.3 - EOL

Nov 3, 2015

Nov 3, 2018

v4.2 - EOL

Jul 15, 2015

Jul 15, 2018

End-of-Life Policy

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

v4.0 - EOL

Apr 15, 2014

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016

v3.5 - EOL

Apr 8, 2013

Apr 8, 2016

v3.4 - EOL

Sep 28, 2012

Sep 28, 2015

TransactField App

Version

GA Release Date

EOL Date

EOL Statement

v4.3

Mar 1, 2016

Mar 1, 2019

v4.2 - EOL

Jul 9, 2015

Jul 9, 2018

End-of-Life Policy

v4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

v4.0 - EOL

Apr 15, 2014

Apr 15, 2017

v3.6 - EOL

Aug 15, 2013

Aug 15, 2016