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Avoka Transact Platform End-of-Life Policy

   Transact Platform This topic is related to all Transact platform products.

The Avoka Transact platform is updated and improved on a regular basis. Avoka only supports the most recent releases of the product as described in this document.

Terminology

Major release

A major release is denoted by the first digit of the release number eg 3.y, 4.y

Minor release

A minor release is denoted by the number after the first point eg x.1, x.2

Maintenance release

A maintenance release is denoted by the number after the second point eg x.y.1, x.y.2

End-of-Life Policy

Each minor release of a product will reach its end-of-life (EOL) date 3 years after its general availability (GA) date.

This policy relates to the core Avoka Transact product modules, including:

Each module of the platform has its own release numbering and GA dates.

All product module releases are supported and maintained until their EOL date. After the EOL date releases will only be supported in order to facilitate an upgrade to a supported release version.

After the EOL date, an Extended Support period is provided for customers planning to upgrade to a supported release.

Support

Period

Support & Maintenance

Cost

Normal support

Release to EOL date
(years 1 to 3)

Full access to the support portal per your support package

Monthly Maintenance Release available against the most recent major version only

For older TM versions Critical issues fixed on request and with approval from the Product Owners and Avoka Management

Access to new releases

Included in annual subscription.

Extended support period

EOL date plus 2 years
(years 4 to 5)

Access to the support portal per your support package

Access to new releases

20% uplift on previous years subscription
(minimum cost may apply)

After extended support period
(years 6 +)

No support

Access to new releases

Feature and Maintenance Releases

New features are added to the product in major and minor releases. Maintenance releases provide fixes and security improvements.

Avoka only adds new features to the current release and does not port new features to previous releases. For example, features added in 4.2 will not be available in 4.1.x.

Monthly Maintenance Releases are available against the most recent major version, unless in Avoka’s view there is significant reason to patch a previous release such as major security issue. For example, a fix in 4.1.4 will not be released for 4.0.

End-of-Life Schedules

Module

Version

GA Release Date

EOL Date

EOL Statement

Transact Manager

18.05

Jun 1, 2018

Jun 1, 2021

17.10

Dec 8, 2017

Dec 8, 2020

5.0

Oct 17, 2016

Oct 17, 2019

4.3 - EOL

Nov 25, 2015

Nov 25, 2018

 

4.2 - EOL

Jul 15, 2015

Jul 15, 2018

End-of-Life Policy

4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

4.0 - EOL

Apr 15, 2015

Apr 15, 2017

3.6 - EOL

Aug 15, 2013

Aug 15, 2016

3.5 - EOL

Apr 8, 2013

Apr 8, 2016

3.4 - EOL

Sep 28, 2012

Sep 28, 2015

Maestro

18.05

May 31, 2018

May 31, 2021

17.10

Dec 8, 2017

Dec 8, 2020

5.0

Oct 17, 2016

Oct 17, 2019

Composer

4.5

May 3, 2018

May 3, 2021

4.4

Oct 17, 2016

Oct 17, 2019

4.3 - EOL

Nov 3, 2015

Nov 3, 2018

4.2 - EOL

Jul 15, 2015

Jul 15, 2018

End-of-Life Policy

4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

4.0 - EOL

Apr 15, 2014

Apr 15, 2017

3.6 - EOL

Aug 15, 2013

Aug 15, 2016

3.5 - EOL

Apr 8, 2013

Apr 8, 2016

3.4 - EOL

Sep 28, 2012

Sep 28, 2015

TransactField App

4.3

Mar 1, 2016

Mar 1, 2019

4.2 - EOL

Jul 9, 2015

Jul 9, 2018

End-of-Life Policy

4.1 - EOL

Nov 6, 2014

Nov 6, 2017

End-of-Life Policy

4.0 - EOL

Apr 15, 2014

Apr 15, 2017

3.6 - EOL

Aug 15, 2013

Aug 15, 2016