WorkspacesThis topic is related to Journey Workspaces. | Workspaces User | v20.05 This feature was introduced in v20.05.
As an application progresses through its life cycle, it may pass from one user to another to perform various assessments or other activities. Each user that touches the application can add information to the application such as how it is processed, details of user inquiries, or changes in prioritization. Because an application can pass through many different sets of hands, it's important to capture this information in case it's needed by someone else later in the application life cycle, or to assist in responding to inquiries. This information when captured is stored as notes against each appropriate task.
You can view notes for a specific task in the Timeline on the Details page. This is convenient if you know which task a note was made against. But maybe you don't know which task to look at, or you want to see an overview of all notes for the application. In this instance, you can use the View Notes action which is available from the Details page in all spaces.
To view all notes for an application:
To learn about creating notes, see Application Details Page > Timeline.