Journey Workspaces FAQ - Fresh Installation

   WorkspacesThis topic is related to Journey Workspaces. |   Platform Developer |   18.11 This feature was introduced in 18.11. |   20.05 This feature was updated in 20.05.

When I login to Workspaces for the first time, I just see a progress bar continuously loading

This happens in the fresh installation of Workspaces 18.11.x due to the missing space property after the deployment. Add the default space property that comes with the installation package to Forms > Form Spaces > Work Spaces > Properties and configure it for your needs.

Note

Starting from Workspaces 19.05, the space property is refactored into a Global property and a set of Space properties, with one Space property for each of the supported spaces such as “Process”, “Helpdesk”, etc. A configuration with default template properties (for Global and spaces) is included with the WAR file in Workspaces 19.05 release.

What Journey Manager roles and permissions are required to access Workspaces?

From Workspaces 18.11.3, there is a strict permission check enabled in Workspaces as part of the security enhancement.

In Workspaces 18.11.x releases, make sure the “Work Spaces Staff” role has the Collaboration Job Completed View, Collaboration Job View and Help Desk View permissions. Assign the “Work Spaces Staff” role to each Workspaces user that needs to access transactions from Journey Manager.

From Workspaces 19.05, you can assign any Journey Manager role to a space in the Workspaces “Global” property in order to restrict access to the spaces to just certain users. Ensure the role has the Collaboration Job Completed View, Collaboration Job View and Help Desk View permissions.

What resources are required by Workspaces after a fresh installation?

The following resources must be added to the Workspaces after a fresh installation.

Starting from Workspaces 20.05, all required resources are included and changed from the IDE. For details refer to the Workspaces technical guide .

  • company-logo.png
  • en.json
  • favicon.png
  • workspaces-logo.png
Note

Sample resources are supplied for each version in the Workspaces download folder.

  • company-logo.png
  • en.json
  • favicon.png
  • workspace-logo.png
Note

Sample resources are supplied for each version in the Workspaces download folder.