Journey Workspaces FAQ
WorkspacesThis topic is related to Journey Workspaces. | Platform Developer | 18.11 This feature was introduced in 18.11. | 22.04 This feature was updated in 22.04.
Compatibility
Deployment
- How do I promote Workspaces from lower to higher Journey Manager environments?
- How do I import the Workspaces WAR file through the Journey Manager administration console?
- How do I deploy two Workspaces portals in one Journey Manager environment?
- Can Workspaces 19.05/19.11 and Workspaces 20.05 be deployed to the same Journey Manager instance?
- Can I have multiple Workspaces 20.05 Open UX forms in a single Journey Manager instance?
- Can I deploy the Workspaces 19.11 portal in a TJM 20.05, 20.11, 21.05 or 21.11 environment?
- Can I deploy the Workspaces 19.11 portal in a TJM 22.04 or later environment?
Fresh installation of Workspaces
Logging in to Workspaces
- Logging in to Workspaces while already logged in displays the login screen without any styling applied
- When I login to Workspaces again after logging out, an error page is displayed
- Can I login to Workspaces from two different browsers (multiple sessions) at the same time?
- HTTP 403 Forbidden status code when attempting to access Workspaces after upgrading from 21.05 or earlier
Configuration
- Can the Applicant card or Background Check card be removed from the Workspaces UI?
- Can the Timeline card or Documents card be removed from the Workspaces UI?
- How do I configure the views and table columns in the Workspaces List screen?
- How do I configure the Key info card in the Workspaces Details screen?
- How do I configure the actions to be displayed for each Workspaces space?
- How do I hide a step from the application timeline?
- How do I restrict a Workspaces user to view only certain spaces in the Workspaces application?
- Are job properties supported in the space JSON configuration for Workspaces?
- Space icons in Workspaces 20.05 and later don't have labels
Workspaces Features
- When I try to change or reset my password, I can't enter my old password
- There's a duplicate form name in the Form / Product Type selector
- Can I hide the Search bar on the Workspaces list page?
- Does Workspaces support partial searches?
- Searching for a transaction is very slow when there is a huge volume of transactions in Journey Manager
- Is it possible to retain search and filter values throughout a user's Workspaces session?
- Filtering on more than two submission properties at once does not return the expected results
- I can't filter on an application's metadata after the application is completed
- I can't view certain transactions in Workspaces
- I can't view the PDF receipts - is this due to access restrictions?
- Does Workspaces 20.05 support role-based access to view custom cards?
- Is there a limit on the number of notes that can be added to a task or application in Workspaces?
- The Decision action button is still visible after the application is approved or rejected
- How do I pass the Workspaces locale to a form rendered in the Workspaces modal window (for example, the decision form)?
- How do I close the Workspaces modal window from a form rendered inside it (for example, the decision form)?
- If I start a form in the Workspaces Assisted Channel, can I hand it over to the customer / applicant to continue the journey?
Maestro Form
- The Decision form cannot read the SystemProfile property
- The Add documents button doesn't appear for applications that are not yet submitted
- Can I configure Workspaces so that Helpdesk users view saved forms in a read-only state?
- How do I configure Workspaces so that Assisted Channel users can fill out a Maestro form?