Workspaces works with the latest versions of the
following web browsers.
Internet Explorer 11
Internet Explorer 11 is supported from
Workspaces v18.11.4. Prior to that release,
Workspaces is supported in Chrome, Firefox and
Microsoft Edge only.
Is there a compatible version of
Workspaces for my
Journey Manager environment?
Starting with Transact
Manager v18.11, a compatible
Workspaces release is available for every
Journey Manager / Transact
Manager release. For example,
Workspaces v18.11.0 is compatible with Transact
Starting with Workspaces v19.05, Workspaces is forward and backward compatible with supported Journey Manager versions. You can pick the build that is compatible with your platform in the downloads area.
How do I promote
Workspaces from lower to higher
Journey Manager environments?
Workspaces between environments is achieved by
Workspaces archive from one environment and importing
it into another environment. This transfers the definitions, pages, properties, resources
and submission forms associated with the portal.
Before importing the
Workspaces archive to your environment, make sure
you have already had a fresh installation of
Workspaces in that environment.
There is an issue in
Workspaces v18.11.3 and earlier releases that
prevents you from exporting your
Workspaces archive. In this case, to promote your
Workspaces portal, install
Workspaces in your environment then manually copy the
Workspaces assets like properties, pages and
resources which are to be replaced.
How do I import the
Workspaces WAR file through the
Journey Manager administration console?
Workspaces WAR file is installed using the
Journey Manager administration console. Login
Manager then select Forms
> Form Spaces and click Import WAR. For more information about importing
WAR files, see Import a Form Space as a WAR archive.
The Import WAR button is disabled in multi-node Journey Manager environments. To install
the WAR file, contact cloud hosting support or your infra support to manually deploy the
WAR file from the Journey server.
How do I deploy two
Workspaces portals in one
Journey Manager environment?
To install multiple copies of
Workspaces in one
Journey Manager environment, you need to change
the name of the
For example, to change the name from “Workspaces” to “Temenos”, you would need to make the
following changes to the contents of the
Workspaces WAR file.
Specification-Title: TM: Temenos WAR
Implementation-Title: TM: Temenos WAR
Rename the WAR file as well as tm-temenos.war.
Once the above changes are done, deploy the new WAR file in the
Journey Manager environment.
Fresh installation of Workspaces
When I login to Workspaces for the first time, I just see a progress
bar continuously loading
This happens in the fresh installation of Workspaces v18.11.x due to the missing
space property after the deployment. Add the default space
property that comes with the installation package to Forms > Form Spaces >
Work Spaces > Properties and configure it for your needs.
Starting from WorkspaceWorkspaces v19.05, the space property is refactored into a
Global property and a set of Space
properties, with one Space property for each of the supported spaces such as “Process”,
“Helpdesk”, etc. A configuration with default template properties (for Global and
spaces) is included with the WAR file in Workspaces v19.05 release.
What Journey Manager roles and permissions are required to access
From Workspaces v18.11.3, there is a strict permission check enabled in WorkspaceWorkspaces as part of
the security enhancement.
In Workspaces v18.11.x releases, make sure the “Work Spaces Staff” role has the Collaboration
Job Completed View, Collaboration Job View and Help Desk View permissions. Assign the “Work
Spaces Staff” role to each Workspaces user that needs to access transactions from Journey Manager.
In Workspaces v19.05.x releases, you can assign any Journey Manager role to a space in the
Workspaces “Global” property in order to restrict access to the spaces to just certain
users. Ensure the role has the Collaboration Job Completed View, Collaboration Job View and
Help Desk View permissions.
What resources are required by Workspaces after a fresh installation?
The following resources must be added to the Workspaces after a fresh installation.
Sample resources are supplied for each version in the Workspaces download folder.
Logging in to Workspaces
Logging in to Workspaces while already logged in displays the login
screen without any styling applied
This issue was fixed in Workspaces v19.11. This issue affected Workspaces v19.05 and earlier.
When I login to Workspaces again after logging out, an error page is
This issue was fixed in Workspaces v18.11.4. This issue affected Workspaces v18.11 and earlier.
Can I login to Workspaces from two different browsers (multiple sessions) at the same time?
Journey Manager allows only one active Workspaces session. You can login to Workspaces on
multiple browsers, but only the first browser in which you perform an action will be
successful. The second and subsequent browsers in which you attempt an action will report an
HTTP 403 Forbidden status code.
Can the Applicant card or Background Check card be removed from the
Yes, the Applicant card and Background checks card can be removed from the Workspaces UI.
To remove the Applicant card: Add an empty applicants property inside the space JSON:
"applicants": [ ],
To remove the Background checks card: Add an empty integrations property
inside the space JSON:
"integrations": [ ],
In Workspaces v19.11, these cards are integrated into custom cards. More information is available to help you understand how to configure custom cards.
Can the Timeline card or Documents card be removed from the Workspaces
No, it’s not possible to remove the Timeline card or Documents card from the Workspaces UI.
How do I configure the views and table columns in the WorkspacesList page?
Click one of the links below for more information about how to configure views and table columns in the WorkspacesList page.
How do I hide a step from the application timeline?
This feature was introduced in Workspace v19.05.
To hide a step, configure the Global JSON property to include the
hideSteps attribute with the list of steps to be hidden. For example:
"hideSteps": ["Helpdesk View"]
For more information, refer to the Global
configuration in the Workspaces technical documentation.
How do I restrict a Workspaces user to view only certain spaces in the
Controlling user access to spaces using Journey Manager roles or groups was introduced in
To restrict a Workspaces user’s access to certain spaces, configure the spaces attribute in
the Global JSON property with a list of roles and/or groups that are
configured with the appropriate permissions.
Workspaces v19.11 – configure the permissions attribute
More information is available to help you understand how to configure permissions in the Global configuration.
Are job properties supported in the space JSON
configuration for Workspaces?
No, job properties are currently not supported in the space JSON
configuration for Workspaces.
I can’t view the PDF receipts – is this due to access restrictions?
Make sure Show PDF receipts is selected for the form associated with the
transaction. This option is available on the form’s Flow Config tab.
In addition, if you are running Workspaces v18.11.x, make sure the receiptUrl
property is present in the transaction’s submission property and the context
path is pointing to /workspaces/.
Searching for a transaction is very slow when there is a huge volume
of transactions in Journey Manager
This is a known issue. You can follow progress on this issue here.
A workaround is to use form data extracts instead of properties which will speed up the
I can’t view certain transactions in Workspaces
Make sure the form related to the transaction is linked to the “Work Spaces” form space in
Filtering on more than two submission properties at once does not
return the expected results
This is now supported in Workspaces v19.11. This issue affected Workspaces v19.05 and earlier.
Does Workspaces support partial searches?
No, partial search is not supported in Workspaces.
Maestro form in Workspaces
The Decision form cannot read the SystemProfile property
Make sure Unified App Data is selected for the review form.
The Add documents button doesn’t appear for applications that are not
The Add documents button is visible only during the review stages for those
who are assigned to review the application. For inflight applications (prior to submission),
you can use the View Form button to render the form which may allow you to
Starting with Workspaces v19.11, Workspaces supports controlling the Add documents button through configuration. More information is available to help you understand how to configure attachments such as documents.
How do I view the saved form in a read-only state as Helpdesk staff?
Saved forms can be rendered in a read-only state by clicking View Form, as
long as the form is designed to activate the contents in a read-only state upon receiving
the &read_only parameter in the URL while rendering the form.
Workspaces v19.11 now supports passing messages using the postMessage API. For details, see Actions.
How do I fill out a Maestro form from Workspaces as an Assisted Channel staff?
This feature was introduced in Workspaces v19.05. Click one of the links below for more information about how to fill out a Maestro form from Workspaces.
Temenos is committed to supporting our customers with Journey platform solutions installed in the cloud or on premise. Learn more about our Customer Care Team, and its policies, procedures, and processes.