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Support Topics

  • Are the Journey Analytics screens and the Journey Manager Analytics screens the same?

    The Analytics screens in Journey Manager were each written for an individual purpose. They have different data sources and queries.

    These screens will never match the Journey Analytics data screens for that reason.

  • Can you confirm the Journey Analytics data only shows fields that have been interacted with?

    This is correct. Journey Analytics is a behavioral analytics tool and is only aware of fields if it receives at least one event for a field. This includes navigation, validation or completion, such as clicking in a field, auto population of a field or one or more keystrokes to complete the field.

    It is not possible with the current architecture of the application to know anything about fields that are never actually touched by a user.

  • Can you confirm the Journey Analytics data only shows fields that have been interacted with?

    This is correct. Journey Analytics is a behavioral analytics tool and is only aware of fields if it receives at least one event for a field. This includes navigation, validation or completion, such as clicking in a field, auto population of a field or one or more keystrokes to complete the field.

    It is not possible with the current architecture of the application to know anything about fields that are never actually touched by a user.