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Version: 19.11

Overview

Workspaces is a Journey Manager (JM) module providing web portal functionality for application management. Workspaces has been completely redesigned, adding powerful filtering capabilities (based on new JM REST APIs) that will enable users to find and manipulate applications quickly.

Currently, Workspaces supports back-office business process functionality including:

  • Application processing - review pending applications that require manual intervention as part of the application workflow
  • Helpdesk - assist customers with their enquiries on application preparation and progress
  • Assisted channel - relationship managers can initiate and manage customer applications throughout the application lifecycle
  • Task management - features that allow task group managers to manage applications in their group.

Pre-requisites

To deploy and configure Workspaces in your JM environment, you need access to the following resources.

  • Journey Manager v19.05 or later.
  • A JM user account with privileges for deploying and configuring WAR files.
  • A Workspaces installation (WAR) file.

To request a copy of the Workspaces installation file, contact workspace@temenos.com.

Note

If you are deploying Workspaces in a Temenos - Avoka cloud hosting environment, contact the Avoka cloud hosting team for assistance in configuring the Apache proxy settings to access the Workspaces portal after deployment.

Supported web browsers

Workspaces works with current versions of the following web browsers.

  • Chrome
  • Firefox
  • Microsoft Edge
  • Internet Explorer 11

Known Limitations

Journey Manager allows only one active Workspaces session. You can login to Workspaces on multiple browsers, but only the first browser in which you perform an action will be successful. The second and subsequent browsers in which you attempt an action will report an HTTP 403 Forbidden status code.

FAQ

There is a comprehensive FAQ section for Workspaces available here.